Bank statement charge
What is Trustly on my bank statement?
Who charged you
Trustly pay-by-bank payments for betting sites, airlines, marketplaces and other businesses
TRUSTLY GROUP AB is Trustly, a Swedish pay-by-bank company that collects payments for other businesses; in the UK the service is run by Trustly UK Limited. The line is usually a deposit at a betting or gaming site, a purchase or top-up you approved in your online bank, or a payout to you.
How it can show on a statement
TRUSTLY GROUP ABTRUSTLYFD SPTSBK CASINO VIATRUSTLY
Find out what it was
- 1
Search your inbox and spam for the exact amount and date: the receipt or deposit confirmation comes from the site you paid. In the US, Trustly may also send its own email about a deposit, which names the site.
- 2
Check the deposit and withdrawal history and the balance in any betting, casino or gaming accounts for the same amount on that day.
- 3
Look through orders and bookings around that date that you paid by bank instead of by card: flights, travel sites, marketplaces, investment and money transfer apps.
- 4
In the US, look a few days back as well: a Trustly deposit shows on the site at once but usually leaves your bank one to three days later.
- 5
Ask others who use the same bank account whether they paid or deposited money somewhere that day.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Trustly, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “TRUSTLY GROUP AB”?
Trustly is a pay-by-bank service. You pick it at checkout, choose your bank and approve the payment in your online bank or banking app, and the money goes to Trustly, which collects it on behalf of the business you paid. That is why the statement can show a Trustly name, such as TRUSTLY GROUP AB, and not the casino, shop or airline. Trustly Group AB is the Swedish company; Trustly UK Limited provides the service in the UK and Trustly, Inc. in the US. Some lines put the site first and Trustly after it, as in one reported US sportsbook deposit that read FD SPTSBK CASINO VIATRUSTLY.
The Trustly name can also show on money coming in: money a business or someone else sent you through Trustly, such as a withdrawal from a site that pays out with Trustly, or money you sent straight to Trustly that came back because it could not be matched to an order. Regular Direct Debits set up through Trustly in the UK are different: the mandate is in the business's own name, so those normally show the business rather than Trustly.
Why you might see this charge
- A deposit into a sportsbook, casino or other gaming account, paid straight from your bank with Trustly.
- An online purchase or booking paid with a pay-by-bank or instant bank transfer option, for example a flight, a travel booking or an order on a marketplace.
- A top-up of a wallet, trading or money transfer account that accepts Trustly.
- Money coming in rather than going out: a withdrawal or payout sent to you through Trustly, or money you sent to Trustly returned because it could not be matched to an order.
- In the US, a payment your bank returned unpaid that Trustly tried again, which can show as Retry, or a fee for the returned payment.
- A payment made by someone else who uses the same bank account.
Is TRUSTLY GROUP AB legit?
Yes. Trustly is a real payments company, based in Stockholm, that handles pay-by-bank payments for more than 9,000 businesses, from marketplaces and investment platforms to airlines and betting sites. In the UK and Europe each Trustly payment is approved in the payer's own online bank, so a Trustly line is normally a payment that someone with access to the account approved.
Trustly is not the seller, so what was bought and whether it arrived is a matter for the business behind the payment. If money from Trustly arrives that you did not expect, be wary of anyone who sends you bank details or a reference in an unexpected message and asks you to send it back: Trustly says never to use details sent that way.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| JPMC RE PAYPAL | PayPal | JPMC RE PAYPAL is PayPal, collecting money from your bank account under the Direct Debit you agreed to when you linked… |
| FORIS DAX INC | Crypto.com | FORIS DAX INC is Foris DAX, Inc., the US company behind Crypto.com, the crypto app and card company; in Canada the… |
| MoonPay | MoonPay | MoonPay is a payments company that sells cryptocurrency inside wallet apps such as Phantom, and on its own website and… |
| PAYRANGE MOBILE | PayRange | PAYRANGE MOBILE is PayRange, the mobile app that pays laundry machines, vending machines and other coin machines over… |
| COMENITY PAY OH WEB PYMT | Comenity | COMENITY PAY OH WEB PYMT is a payment to a store credit card issued by Comenity, Bread Financial's bank. |
| GFM INTERNATIONAL SERV | GoFundMe | GFM INTERNATIONAL SERV is GoFundMe, the online fundraising platform, taking payment through its UK company. |
| SQ * | Square | SQ * or GOSQ.COM means you paid a business that takes cards with Square, the card reader and checkout company. |
| ACTBLUE* | ActBlue | ACTBLUE* is ActBlue, the nonprofit fundraising platform that Democratic candidates, progressive groups and some… |
Questions about TRUSTLY GROUP AB
What is Trustly Group AB on my bank statement?
It is Trustly, a Swedish pay-by-bank company that takes payments for other businesses. The line is usually a deposit, purchase or top-up you approved in your banking app on a site that uses Trustly, such as a betting site, an airline or a marketplace.
What is Trustly UK Limited?
Trustly UK Limited is the Trustly company that provides its pay-by-bank service in the UK, where it is authorised as a payment institution. A payment to it is a payment to a business that uses Trustly, not a charge from Trustly for itself.
Is Trustly safe?
Trustly is a real, authorised payment company used by thousands of businesses. In the UK and Europe you approve each payment in your own online bank, and Trustly says it does not store or manage your money. Whether a payment was a good idea depends on the site you paid.
What is Trustly Inc?
Trustly, Inc. is Trustly's US company. It moves money between your bank account and sites such as sportsbooks and shops. A deposit shows on the site at once but usually leaves your bank one to three days later, and a payment the bank returns unpaid is tried again and can show as Retry.
What if I did not agree to a Trustly payment?
File a complaint on Complain.biz. We write it with you and send it to Trustly, so you do not have to chase it yourself.
Based on
- I do not recognise a payment from Trustly Group AB (Trustly Help Center)
- Trustly: General end user terms and conditions (Trustly UK Limited)
- Trustly: Terms for Trustly recurring payments in the UK (Direct Debit mandates in the merchant's name)
- Wizz Air: Paying with Trustly (why Trustly shows on a bank statement)
- Trustly US Help Center: What is a Retry transaction?
- Trustly US Help Center: Why am I receiving an email from Trustly about a deposit to a merchant?
- Trustly US Help Center: NSF Fee Schedule
- Trustly US Help Center: What is Trustly? (Trustly, Inc.)
- Trustly: What is Trustly (9,000+ merchants, Stockholm head office)
- Reddit r/sportsbook: a deposit line reported as 'fd sptsbk casino viatrustly'