Bank statement charge
What is a Banxa charge on my bank statement?
Who charged you
Banxa sells crypto inside wallet and exchange apps
BANXA is Banxa, a payments company that sells crypto through the Buy button of wallet and exchange apps such as MetaMask, Trust Wallet and Proton Wallet. The charge is usually crypto bought with your card in one of those apps, or a hold for such an order; Banxa takes the payment, so its name shows.
How it can show on a statement
BANXA
Find out what it was
- 1
Search your inbox and spam folder for Banxa: it emails the result of its ID check after a first order, and its invoice names the Banxa company that took the payment.
- 2
Go through the wallet and exchange apps on your devices, such as MetaMask, Trust Wallet or Proton Wallet, and check their activity around that date.
- 3
Check whether the line is still pending: a pending Banxa line is a hold, which drops off by itself if the order is cancelled.
- 4
Compare the amount with crypto you or someone in your household bought around then; card orders include Banxa's processing fee and a network fee.
- 5
Ask others who use the card whether they bought crypto in an app.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Banxa, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “BANXA”?
Banxa runs the checkout behind the Buy button of many wallets and exchanges, and for card payments it is the merchant of record: the business that legally takes your money. That is why the line names Banxa and not the app you were using. Banxa's own guide for partner apps adds that, depending on the payment processor and the card issuer, the line can carry the name of Banxa's payment processor instead.
Behind the brand are separate Banxa companies, and Banxa's terms say which one you contract with: EU Internet Ventures B.V. by default and for US bank payments, EU Internet Ventures B.V. or BNXA USA MTL Inc. for US card payments (the invoice says which), Global Internet Ventures Pty Ltd in Australia, BNXA UK VASP Limited in the UK and Richmond Internet Ventures Corporation in Canada. In Georgia, Minnesota and Washington, Banxa operates as AXNAB. Banxa does not say that these legal names show on statements; they are the names in its terms and on its invoices.
Why you might see this charge
- Crypto bought through the Buy button in a wallet or exchange app that passed the order to Banxa.
- A hold placed when the order was created: Banxa reserves the amount on the card first and only takes it once the order has been checked and filled.
- An order that was cancelled or failed, with the hold still showing: Banxa releases it, and banks usually clear it within about ten business days.
- A cash advance fee from your card provider: crypto purchases carry a quasi-cash merchant code, and many banks treat them as a cash advance.
- A household member, or someone who had your card details, who bought crypto in an app with it.
Is BANXA legit?
Yes. Banxa is a real payments company that sells crypto for many wallet and exchange apps, through separate Banxa companies in the US, the UK, Canada, Australia and the Netherlands named in its terms. Most Banxa lines come from a crypto order paid with the card, very often one placed inside another app.
Banxa says crypto that has been sent to a wallet cannot be refunded or recovered, while an order that is never completed is refunded to the card or account. Messages that use Banxa's name and ask for card details or a sign-in through a link are a separate matter; go by your own app history and inbox instead.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| VISA PROVISIONING SERVICE | Visa | VISA PROVISIONING SERVICE is a card check, not a purchase, made when your Visa card is added to a wallet or an app. |
| FID BKG SVC LLC MONEYLINE | Fidelity Investments | FID BKG SVC LLC MONEYLINE is Fidelity Brokerage Services, the brokerage company behind Fidelity Investments accounts. |
| CCBill.com | CCBill | CCBill.com or CCBillEU is CCBill, a US payment company that bills for subscription websites, many of them… |
| SegpayCS.com | Segpay | SegpayCS.com or SegpayEU.com is Segpay, a Florida payment company that bills for subscription websites, many of them… |
| TRUSTLY GROUP AB | Trustly | TRUSTLY GROUP AB is Trustly, a Swedish pay-by-bank company that collects payments for other businesses; in the UK the… |
| JPMC RE PAYPAL | PayPal | JPMC RE PAYPAL is PayPal, collecting money from your bank account under the Direct Debit you agreed to when you linked… |
| FORIS DAX INC | Crypto.com | FORIS DAX INC is Foris DAX, Inc., the US company behind Crypto.com, the crypto app and card company; in Canada the… |
| MoonPay | MoonPay | MoonPay is a payments company that sells cryptocurrency inside wallet apps such as Phantom, and on its own website and… |
Questions about BANXA
What is Banxa on my bank statement?
Usually a crypto order placed in a wallet or exchange app whose Buy button runs on Banxa. Banxa is the merchant of record for card payments, so the bank shows Banxa rather than the app.
Is Banxa legit?
Yes. Banxa is a real payments company that sells crypto for wallet and exchange apps through its own companies in several countries. The open question is normally who placed the order with your card, not whether Banxa exists.
Why is there a Banxa charge but no crypto in my wallet?
A card order starts as a hold. If the order is not completed, for example after a failed check, Banxa releases the hold or refunds the payment to the card, and banks usually clear it within about ten business days.
Who are EU Internet Ventures and AXNAB?
Both are Banxa. Its terms name EU Internet Ventures B.V. as the default Banxa company, also for US bank payments and some US card payments, and say Banxa operates as AXNAB in Georgia, Minnesota and Washington. For US card payments, Banxa's invoice says which of its companies took the payment.
What if I did not agree to a Banxa charge?
File a complaint on Complain.biz. We write it with you and send it to Banxa, so you do not have to chase it yourself.
Based on
- Third-party disclaimer: Banxa is the merchant of record and the line may show Banxa's or the processor's name (Banxa Docs)
- Customer terms and conditions: which Banxa company you contract with, and AXNAB (Banxa)
- Why is my credit card charged before I received my bitcoins? (Banxa Support)
- My transaction didn't go through but I got charged. Will I be refunded? (Banxa Support)
- Can I get a refund? (Banxa Support)
- I've made an order, what is the process now? (Banxa Support)
- How does EU Internet Ventures B.V. set the price of cryptocurrency? Network and processing fees (Banxa Support)
- How do refunds work when a crypto purchase fails? Holds and timelines (Banxa)
- How to buy crypto with a credit card: merchant code 6051 and cash advances (Banxa)
- Banxa home page: wallet and exchange partners (Banxa)
- How to buy BTC using Banxa (Proton Wallet Support)