Bank statement charge
What is a Transak charge on my bank statement?
Who charged you
Transak sells crypto inside wallet apps such as MetaMask and Ledger
TRANSAK is Transak, a crypto payments company that sells crypto through the Buy button in wallet apps such as MetaMask and Ledger Live, and on its own site. The charge is usually crypto bought with your card or bank account; Transak takes the payment, so its name shows instead of the app's.
How it can show on a statement
TRANSAKTransak / MetaMask ETH
Find out what it was
- 1
Look through your inbox and spam folder for messages from Transak: it sends sign-in codes by email, so an account opened with your address leaves a trail there.
- 2
Open MetaMask, Ledger Live or any other wallet app on your devices and check its activity for that date; MetaMask lists a purchase there as pending as soon as it is submitted.
- 3
Read what follows Transak on the line: a wallet and a coin, as in MetaMask ETH, tell you which app was used and what was bought.
- 4
Set the amount against crypto bought in your household that day, keeping in mind that it is the full checkout total with Transak's fee, not the coin price alone.
- 5
Ask anyone else who uses the card whether they bought crypto in a wallet app around that date.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Transak, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “TRANSAK”?
MetaMask, Ledger Live and many other wallet apps do not sell crypto themselves. MetaMask's help says it does not fill the orders placed in it: the provider you pick, such as Transak, receives the request and carries it out. Transak is then the payee for your card or bank payment, and that is the name your bank prints. One shared statement shows the wallet and the coin after the name: Transak / MetaMask ETH.
The Transak company behind the payment depends on your country. Its terms name Transak USA LLC for US customers, Transak Canada Ltd. in Canada, Transak Australia Pty Ltd in Australia and Transak Limited, a UK company, for the UK and most other countries. The amount is the total Transak showed before you confirmed, with its fee included, so it is more than the market price of the crypto.
Why you might see this charge
- Crypto bought with the Buy button in MetaMask, Ledger Live or another wallet app, with Transak as the provider that filled the order.
- An order placed directly on Transak's own website instead of inside a wallet app.
- A pending amount while the order is checked: MetaMask says purchases that stay pending are usually the provider's pre-authorization.
- An order that failed, which Transak's terms say it refunds to the account the money came from.
- A separate cash advance fee from your card provider: Transak's terms say a crypto purchase should not count as a cash advance, but leave that decision to the card provider.
- A family member, or someone else with your card details, who bought crypto in a wallet of their own.
Is TRANSAK legit?
Yes. Transak is a real crypto payments company; it says more than 600 apps use it to let people buy crypto. Its terms name Transak USA LLC for US customers and Transak Limited, a UK company, for most other countries, and MetaMask and Ledger Live both list it as a provider. A TRANSAK line therefore points to a crypto purchase with the card, usually one started inside a wallet app.
Transak USA, LLC agreed to settle a US class action over a cyberattack on its systems, in which files that may have held some customers' names, addresses, driver's license numbers and dates of birth were accessed; Transak denies doing anything wrong. Transak says completed crypto transfers cannot be reversed, and it warns about emails that only pretend to come from it, so go by your own wallet activity and inbox rather than links in a message.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| SP * | Shopify | SP * means you bought from a store that runs on Shopify and takes payments through Shopify Payments, online or in… |
| USA* | Cantaloupe (formerly USA Technologies) | USA* and CTLP* are the prefixes of Cantaloupe, formerly USA Technologies, whose card readers sit on vending machines… |
| BANXA | Banxa | BANXA is Banxa, a payments company that sells crypto through the Buy button of wallet and exchange apps such as… |
| VISA PROVISIONING SERVICE | Visa | VISA PROVISIONING SERVICE is a card check, not a purchase, made when your Visa card is added to a wallet or an app. |
| FID BKG SVC LLC MONEYLINE | Fidelity Investments | FID BKG SVC LLC MONEYLINE is Fidelity Brokerage Services, the brokerage company behind Fidelity Investments accounts. |
| CCBill.com | CCBill | CCBill.com or CCBillEU is CCBill, a US payment company that bills for subscription websites, many of them… |
| SegpayCS.com | Segpay | SegpayCS.com or SegpayEU.com is Segpay, a Florida payment company that bills for subscription websites, many of them… |
| TRUSTLY GROUP AB | Trustly | TRUSTLY GROUP AB is Trustly, a Swedish pay-by-bank company that collects payments for other businesses; in the UK the… |
Questions about TRANSAK
What is Transak on my bank statement?
A crypto order that Transak handled and took payment for. Most come from the Buy button in a wallet app such as MetaMask or Ledger Live, which passes the order to Transak, so Transak's name is on the line.
Is Transak legit?
Yes. Transak has registered companies in the US, the UK, Canada and Australia, and wallet apps such as MetaMask and Ledger Live offer it for buying crypto. What matters is whether you, or someone you know, placed the order.
Why is there a Transak charge from MetaMask?
MetaMask does not fill crypto orders itself; it hands them to a provider such as Transak or MoonPay. When Transak filled the order, the statement shows Transak, and one shared line adds MetaMask and the coin after it.
Can a Transak purchase be undone?
Transak's terms say an order cannot be cancelled once your card or bank has paid it, and crypto delivered to a wallet cannot be pulled back. An order that fails is refunded to the account the money came from.
What if I did not agree to a Transak charge?
File a complaint on Complain.biz. We write it with you and send it to Transak, so you do not have to chase it yourself.
Based on
- Is Transak safe? Used by more than 600 apps, registered companies, unrecognised card charges (Transak)
- Terms of Service, US: Transak USA LLC, cancellations, failed orders and cash advances (Transak)
- Terms of Service, rest of world: Transak Limited and the Canada and Australia companies (Transak)
- Security and safety: sign-in codes by email and emails that pretend to be Transak (Transak Help Center)
- How does Transak calculate prices and fees? (Transak Help Center)
- How to buy crypto in MetaMask: the provider, such as Transak, fills the order; pending purchases (MetaMask Support)
- Buy crypto with Transak in Ledger Live (Ledger)
- Notice of proposed class action settlement, Pearson v. Transak USA, LLC (court-authorized notice)
- Reddit r/Metamask: card charge shown as 'Transak / MetaMask ETH'