Bank statement charge
What is the PAYMENTUS.COM charge on my bank statement?
Who charged you
Paymentus bill payments for utilities, cities, insurers and other billers
Paymentus is Paymentus, the company that runs online and automated bill payments for many utilities, cities, insurers and lenders. The line is usually a bill you paid on your provider's website, app or payment line, with the service fee included; with some billers it is only the fee, next to the bill itself.
How it can show on a statement
PAYMENTUS.COM
Find out what it was
- 1
Search your inbox and spam for a Paymentus receipt with the same amount and date: it names the provider you paid and the service fee.
- 2
Look at the other lines from that day: a utility, tax or insurance payment next to a smaller Paymentus amount means the smaller one is the fee.
- 3
Check your utility, tax, insurance and loan accounts for a payment on that date, including any automatic payment you set up.
- 4
If there are two lines, add them together and compare the total with the amount shown on the payment page before you confirmed.
- 5
Ask others in your household whether they paid a shared bill with your card.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Paymentus, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “PAYMENTUS.COM”?
Many billers do not take card or bank payments themselves. When you pay on their website, in their app or on their automated payment line, the payment often runs through Paymentus, and the service fee for it is charged by Paymentus, not by your provider. Several billers state that they receive no part of that fee. So the statement can name Paymentus instead of the power company or city you meant to pay.
Paymentus says that in most cases you see one line for the total, fee included. In some cases you see two lines, one for the bill and one for the service fee; one utility that uses Paymentus says the bill then shows as a payment to the utility and the fee as a payment to Paymentus. Some billers also cap each card payment, so a large bill paid in parts brings a fee for every part.
Why you might see this charge
- A power, gas or water bill paid on your provider's website, app or automated payment line.
- With some billers, only the service or convenience fee for that payment, shown as its own smaller line next to the bill.
- A property tax, state tax or other city or county bill paid by card.
- An insurance, car loan or waste collection bill from a company that takes payments through Paymentus.
- An automatic or scheduled payment you set up earlier with your provider.
- Several payments, each with its own fee, after a large bill was paid in parts.
Is PAYMENTUS.COM legit?
Yes. Paymentus is a large US payment company, listed on the New York Stock Exchange, that serves about 2,200 billers, banks and other clients across North America. A Paymentus line normally means a real bill payment or its fee.
Paymentus does not take bill payments on its own website; a real payment starts from your provider's bill, site, app or payment line. If the line does not match any bill you or your household paid, treat it as a charge you did not agree to.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| H3G | Three | H3G is Three, the UK mobile network, whose company name is Hutchison 3G UK Limited. |
| VIOC | Valvoline | VIOC is Valvoline Instant Oil Change, the quick oil change chain where you stay in your car while it is serviced. |
| AWP P&C SA | Allianz | AWP P&C SA is the Allianz Partners insurer behind Allianz Assistance and many policies sold under other brands. |
| HOME INSURANCE LBIS | Lloyds Bank | HOME INSURANCE LBIS is Lloyds Bank Insurance Services, the Lloyds Banking Group company behind Lloyds Bank, Halifax… |
| DOXO* | doxo | DOXO* or DOX* before a company's name means a bill was paid through doxo, an independent bill pay service, not… |
| HERTZ TOLL | Hertz | HERTZ TOLL is PlatePass, the toll program in Hertz, Dollar and Thrifty rental cars. |
| ERAC TOLL | Enterprise Rent-A-Car | ERAC TOLL is Enterprise Rent-A-Car's toll program, which also handles National and Alamo rentals. |
| ACI* | ACI Payments (Speedpay) | ACI* or SPEEDPAY is a bill paid through ACI Payments, part of ACI Worldwide, which runs Speedpay and was once called… |
Questions about PAYMENTUS.COM
What is a Paymentus charge?
It is a bill payment made through Paymentus, the payment service many utilities, cities and insurers use, usually with its service fee included. With some billers it is only the fee, and the bill itself shows on a second line under your provider's name.
Why do I see two charges after paying a bill?
With some billers, the payment shows as two lines: one for the bill and one for the Paymentus service fee. In most cases there is a single line with the total instead.
What is the Paymentus service fee?
A fee Paymentus charges for processing a bill payment, shown before you confirm the payment. The amount depends on the biller, as a flat amount or a percentage, and some billers charge no fee for payments from a bank account.
Is Paymentus legit?
Yes. Paymentus is a US payment company listed on the New York Stock Exchange, and the billers that use it send you to it from their own bills and websites.
What if I did not agree to a Paymentus charge?
File a complaint on Complain.biz. We write it with you and send it to Paymentus, so you do not have to chase it yourself.
Based on
- Paymentus Authorization Terms: one line or two on your card or bank statement (Paymentus)
- Have a bill pay question? Charges from Paymentus.com and payment receipts (Paymentus)
- Who is Paymentus? (Paymentus FAQ)
- Paymentus questions: two statement entries, service fee and payment limit (Utilities Kingston)
- Is there a charge for paying online? The Paymentus convenience fee (WM)
- Paymentus: bill payments by credit card and the service fee (Municipality of the County of Kings)
- Paymentus card payment information (Virginia Tax)