Bank statement charge
What is a DOXO* or DOX* charge on my bank statement?
Who charged you
doxo a bill pay service that pays other companies for you
DOXO* or DOX* before a company's name means a bill was paid through doxo, an independent bill pay service, not directly to that company. The charge is usually that bill, sometimes with a doxo delivery fee added, or a doxoPLUS subscription.
How it can show on a statement
DOXO*DOXO*[BILLER NAME]DOX*[BILLER NAME]DOXO - [BILLER NAME]
Find out what it was
- 1
Read the name after DOXO* or DOX*: it is the company the payment was meant for, often cut short.
- 2
Search your inbox and spam for doxo emails around that date, such as a payment confirmation or an account sign-up.
- 3
Compare the amount with your latest bill from that company: a difference between the two is usually doxo's delivery fee.
- 4
Check your account with the biller to see whether the payment arrived, and whether you also paid it directly.
- 5
Look for a repeating doxo amount each month that matches no bill; that can be a doxoPLUS subscription.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to doxo, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “DOXO*”?
doxo is not the company you owe. It takes the money from your bank account or card and then sends the payment on to the biller, so doxo's name comes first on the statement and the biller's name follows, often cut short. Banks print the line in their own way, which is why it can start with DOXO*, DOX* or DOXO and a dash.
The biller named after the asterisk did not charge you: doxo is a separate service and sets its own fees. That is why the amount can be more than the bill you meant to pay.
Why you might see this charge
- A utility, mobile, internet, insurance, loan or medical bill paid through doxo instead of the biller's own payment page.
- A doxo delivery fee added to a payment, depending on how it was paid.
- A doxoPLUS subscription, doxo's recurring paid plan, started while paying a bill.
- A payment someone else in your household made through doxo with your card or account.
- A bill paid twice: once through doxo and once directly to the biller.
Is DOXO* legit?
doxo is a real US company, and its bill payments are processed and delivered by a partner bank, Cass Commercial Bank. A doxo line normally means a bill really was paid through doxo, even if that is not how you meant to pay it.
doxo is independent: it is not your utility or lender and it can add its own fees. doxo agreed to settle a US federal case over its search ads, its add-on fees and its subscription sign-ups: it is to pay money for customer redress and to follow rules on how it presents its fees and its links to billers. A federal court had also found that doxo did not clearly disclose its subscription terms.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| HERTZ TOLL | Hertz | HERTZ TOLL is PlatePass, the toll program in Hertz, Dollar and Thrifty rental cars. |
| ERAC TOLL | Enterprise Rent-A-Car | ERAC TOLL is Enterprise Rent-A-Car's toll program, which also handles National and Alamo rentals. |
| ACI* | ACI Payments (Speedpay) | ACI* or SPEEDPAY is a bill paid through ACI Payments, part of ACI Worldwide, which runs Speedpay and was once called… |
| B G SERVICES | British Gas Services | B G SERVICES is British Gas Services Limited, the British Gas company that runs HomeCare and other home services. |
| VZWRLSS*APOCC VISB | Verizon Wireless | VZWRLSS is Verizon Wireless, the mobile network, written short on card statements. |
| E-TOLL AVIS | Highway Toll Administration | E-TOLL AVIS, E-TOLL BUDGET and E-TOLL PAYLESS are tolls from a rental car, billed by Highway Toll Administration… |
| TELEFONICA UK LIMITED | O2 | Telefonica UK Limited is the company behind O2, the UK mobile network, and the company that collects O2's Direct Debits. |
| PREMIUM CREDIT LTD | Premium Credit | PREMIUM CREDIT LTD is Premium Credit, a UK lender that pays a yearly bill upfront for you and collects it back by… |
Questions about DOXO*
What is doxo?
doxo is an independent bill pay service that lets you pay many different companies from one account. It takes the money from your card or bank account and then pays the biller, so its name shows on your statement.
Is doxo legitimate?
doxo is a real company and the payments it makes are passed on to billers, but it is not the biller itself and it can add delivery fees and a doxoPLUS subscription. doxo agreed to settle a US federal case about how it presented those fees and its ties to billers.
Why does doxo, and not my biller, show on my statement?
Because doxo is the one that took the money from your account. It then sends the payment on to the biller, whose name follows DOXO*, DOX* or DOXO and a dash on the line.
Does doxo charge a fee?
Often. doxo adds a delivery fee to many payments, and the amount depends on how you pay. doxo says payments from a bank account linked in your doxo Wallet carry no delivery fee. doxoPLUS is a separate paid subscription.
What if I did not agree to a doxo charge?
File a complaint on Complain.biz. We write it with you and send it to doxo, so you do not have to chase it yourself.
Based on
- Why does doxo, and not my biller, appear as a charge in my bank account? (doxo User Support)
- Why is there a fee for making some payments with doxo? (doxo User Support)
- doxo: no delivery fees with a linked bank account; payments processed and delivered by Cass Commercial Bank (doxo)
- Bill payment firm doxo to pay 2.1 million US dollars to settle allegations over search ads and add-on fees (US federal press release)