Bank statement charge
What is the HERTZ TOLL (PlatePass) charge on my statement?
Who charged you
Hertz tolls on a Hertz, Dollar or Thrifty rental, billed through PlatePass
HERTZ TOLL is PlatePass, the toll program in Hertz, Dollar and Thrifty rental cars. The charge is for cashless tolls you drove through in the rental plus an administrative fee for each day you used a toll road, billed to your rental card usually one to three weeks after the return.
How it can show on a statement
HERTZ TOLLHERTZ TOLL [rental agreement number]DOLLAR TOLL [rental agreement number]THRIFTY TOLL [rental agreement number]
Find out what it was
- 1
Find the rental agreement number on your Hertz, Dollar or Thrifty receipt email and compare it with the number after HERTZ TOLL.
- 2
Check the date: the line usually posts one to three weeks after the rental closed, so look for a trip that ended a few weeks before it.
- 3
Look at the rental receipt itself. PlatePass All-Inclusive, if you took it, is listed there; a separate HERTZ TOLL line means tolls billed one by one plus the fee for each day with tolls.
- 4
Go over the days you drove and the roads you took: count the days with a toll and the tolls on each.
- 5
Used your own transponder in the rental? Open your own toll account and look for the same crossings, so a toll paid twice stands out.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Hertz, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “HERTZ TOLL”?
Hertz does not send its own toll bills. PlatePass, the toll service run by PlatePass LLC for Hertz, Dollar and Thrifty, handles the tolls for the car and has the right to bill and collect them as Hertz's agent. Its lines carry the rental brand and the word TOLL, then your rental agreement number, so statements read HERTZ TOLL, DOLLAR TOLL or THRIFTY TOLL rather than PlatePass, the name you may have heard at the counter.
In most states PlatePass works from the car's number plate, and in the Northeast from a transponder in the car. The tolls are billed after the rental agreement has closed and are not on your rental receipt, which is why they can look like a second, separate bill.
Why you might see this charge
- Tolls on cashless toll roads and bridges you used during the rental, charged at the toll road's highest, undiscounted rate.
- The PlatePass administrative fee, added for every calendar day on which the car went through a toll.
- A cashless bridge or toll road where rental cars are enrolled automatically unless the toll was paid in time another way, such as the San Francisco Bay Area bridges.
- A toll your own transponder did not cover, because it was not mounted properly, not funded or not accepted on that road.
- A Dollar or Thrifty rental: both use the same PlatePass program and show DOLLAR TOLL or THRIFTY TOLL.
Is HERTZ TOLL legit?
Yes. PlatePass is the toll program Hertz, Dollar and Thrifty use in their cars, described on Hertz's website, and a HERTZ TOLL line follows a Hertz, Dollar or Thrifty rental paid with the same card. The number on the line is your rental agreement number, and the rental agreement sets out the fees.
Text messages and emails about unpaid tolls that ask you to pay through a link are common and can borrow toll and rental names. Match the charge with your own rental papers instead, and leave links in unexpected messages alone.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| ERAC TOLL | Enterprise Rent-A-Car | ERAC TOLL is Enterprise Rent-A-Car's toll program, which also handles National and Alamo rentals. |
| ACI* | ACI Payments (Speedpay) | ACI* or SPEEDPAY is a bill paid through ACI Payments, part of ACI Worldwide, which runs Speedpay and was once called… |
| B G SERVICES | British Gas Services | B G SERVICES is British Gas Services Limited, the British Gas company that runs HomeCare and other home services. |
| VZWRLSS*APOCC VISB | Verizon Wireless | VZWRLSS is Verizon Wireless, the mobile network, written short on card statements. |
| E-TOLL AVIS | Highway Toll Administration | E-TOLL AVIS, E-TOLL BUDGET and E-TOLL PAYLESS are tolls from a rental car, billed by Highway Toll Administration… |
| TELEFONICA UK LIMITED | O2 | Telefonica UK Limited is the company behind O2, the UK mobile network, and the company that collects O2's Direct Debits. |
| PREMIUM CREDIT LTD | Premium Credit | PREMIUM CREDIT LTD is Premium Credit, a UK lender that pays a yearly bill upfront for you and collects it back by… |
| ME GROUP INTERNATIONAL | ME Group | ME GROUP INTERNATIONAL is the company behind Photo-Me photo booths, Revolution Laundry self-service washers and… |
Questions about HERTZ TOLL
What is a HERTZ TOLL charge on my credit card?
It is PlatePass billing the tolls from a Hertz rental: each toll you passed plus an administrative fee for each day you used a toll road. The number after HERTZ TOLL is your rental agreement number.
What is PlatePass?
PlatePass is the electronic toll program in Hertz, Dollar and Thrifty rental cars. It lets the car use cashless toll lanes without your own transponder and bills the tolls to the renter after the rental.
Why did Hertz charge me for tolls weeks after my rental?
PlatePass bills tolls once the rental agreement has closed, so the charge usually reaches your card one to three weeks after the rental. It does not appear on the rental receipt, so it comes as its own line.
Is a HERTZ TOLL charge the same as PlatePass All-Inclusive?
No. All-Inclusive is a daily rate you accept at the counter, by opening the transponder box or at return, and it is shown on your rental receipt. HERTZ TOLL is used when you did not take it and still drove through cashless tolls.
What if I did not agree to a HERTZ TOLL charge?
File a complaint on Complain.biz. We write it with you and send it to Hertz, so you do not have to chase it yourself.
Based on
- Renting with Hertz: PlatePass frequently asked questions (PlatePass)
- What is PlatePass and how can it keep your vacation running smoothly? (Hertz)