Bank statement charge
What is the VIOC charge on my bank statement?
Who charged you
Valvoline Instant Oil Change
VIOC is Valvoline Instant Oil Change, the quick oil change chain where you stay in your car while it is serviced. The charge is usually an oil change or another quick service at one of its stores, such as filters, wipers, fluids or a battery.
How it can show on a statement
VIOCVIOC [six digit store number] [city] [state]VIOC [two letters and four digits] [city] [state]VIOC GN0166
Find out what it was
- 1
Find the receipt or invoice from the visit; it shows the store, the services and the total.
- 2
Match the city or store code on the statement line with where your car was serviced.
- 3
Search your email and texts for a Valvoline receipt or service reminder around that date.
- 4
Ask anyone who drives your car whether they had it serviced.
- 5
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Valvoline, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “VIOC”?
Card terminals print the brand's initials instead of the full name: VIOC stands for Valvoline Instant Oil Change, and Valvoline uses the same short name for the chain itself. After it comes a store code, either a number or two letters and four digits (such as GN0022), and many lines add the city and state.
The chain has company-run and franchise-run stores, so the code and the city are what point to the store you visited.
Why you might see this charge
- An oil change at a Valvoline Instant Oil Change store.
- Extra services added during the visit, such as filters, wiper blades, fluids, a battery or a tire rotation, which raise the total.
- A visit by someone else who drives your car or uses your card.
- A visit to a store whose code starts with letters such as GN, GQ or BA, which is still a Valvoline Instant Oil Change store.
Is VIOC legit?
Real: VIOC is the normal billing name of Valvoline Instant Oil Change stores.
Lookalike coupon sites and texts use the Valvoline name, so check visits in your own receipts and account, never through a link in an unexpected message.
Other charges people look up
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| B G SERVICES | British Gas Services | B G SERVICES is British Gas Services Limited, the British Gas company that runs HomeCare and other home services. |
| VZWRLSS*APOCC VISB | Verizon Wireless | VZWRLSS is Verizon Wireless, the mobile network, written short on card statements. |
Questions about VIOC
What does VIOC stand for?
VIOC stands for Valvoline Instant Oil Change, the oil change chain run by Valvoline. The short name is used on card statements and by the company itself.
What does VIOC GN mean?
GN, like GQ, GR or BA, is the start of a store code that some Valvoline Instant Oil Change stores print after VIOC. The full code and the city on the line point to the store you visited.
Why is my VIOC charge higher than the oil change price?
Extra services added during the visit, such as filters, wipers, fluids or a tire rotation, are charged on the same bill. The invoice from the visit lists each item.
What can I do about a VIOC charge I did not agree to?
File a complaint on Complain.biz. We write it with you and send it to Valvoline, so you do not have to chase it yourself.
Based on
- Valvoline Instant Oil Change FAQ: How do I get a copy of my invoice or see my service history?
- Valvoline Inc. annual report (Form 10-K): Valvoline Instant Oil Change ('VIOC')
- Valvoline news release: franchisee opens store GN0166 (services, stay in your car)
- State of Delaware open data: state employee card transactions (VIOC lines with a six digit or two letter store code)