Bank statement charge
What is the H3G Direct Debit on my bank statement?
Who charged you
Three Hutchison 3G UK
H3G is Three, the UK mobile network, whose company name is Hutchison 3G UK Limited. A plain H3G line is usually your monthly airtime bill paid by Direct Debit, while H3GDEVICEPAYMENT or H3GD P is a separate monthly payment for a handset or other device on a Three device plan.
How it can show on a statement
H3GH3GDEVICEPAYMENTH3GD PHUTCHISON 3G UK LTD
Find out what it was
- 1
Compare the H3G amount and date with your latest airtime bill in My3 or the Three app; device plan payments are collected separately from that bill.
- 2
For H3GDEVICEPAYMENT or H3GD P, match the reference with the loan ID on your device plan agreement or payment schedule.
- 3
Open the Direct Debit list in your banking app: one H3G Direct Debit for airtime plus one for each device plan is normal.
- 4
Search your inbox for Three's Direct Debit confirmation and your device plan payment schedule, which set out the monthly amounts and dates.
- 5
If one month is higher, open that bill's breakdown in My3 and look for add-ons, roaming or extra use.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Three, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “H3G”?
Three's legal name is Hutchison 3G UK Limited, shortened to H3G on bank statements. If you pay Three by bank transfer, the payee is the full name, HUTCHISON 3G UK LTD.
Three bills airtime and devices on separate agreements, so a contract can show two lines a month: H3G for the airtime plan and H3GDEVICEPAYMENT or H3GD P for the device plan, with the device plan's loan ID as the reference. Each device plan has its own ID and its own Direct Debit.
Why you might see this charge
- Your monthly airtime plan bill, collected by Direct Debit.
- A device plan payment for a handset, tablet, watch or other device, taken as its own Direct Debit.
- A second device plan, which has its own loan ID and its own Direct Debit.
- A higher airtime amount after add-ons, roaming or use outside your allowance in that bill period.
- Another Three line or Three home broadband in your household that is paid from your account.
Is H3G legit?
Yes. H3G is short for Hutchison 3G UK Limited, the company behind Three, and these are normal payments for Three airtime and device plans.
Texts or emails that use Three's name to say a payment failed and ask for card details through a link are a common lookalike. Check the bill in My3 or the Three app, never through a link in a message.
Other charges people look up
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|---|---|---|
| VIOC | Valvoline | VIOC is Valvoline Instant Oil Change, the quick oil change chain where you stay in your car while it is serviced. |
| AWP P&C SA | Allianz | AWP P&C SA is the Allianz Partners insurer behind Allianz Assistance and many policies sold under other brands. |
| HOME INSURANCE LBIS | Lloyds Bank | HOME INSURANCE LBIS is Lloyds Bank Insurance Services, the Lloyds Banking Group company behind Lloyds Bank, Halifax… |
| DOXO* | doxo | DOXO* or DOX* before a company's name means a bill was paid through doxo, an independent bill pay service, not… |
| HERTZ TOLL | Hertz | HERTZ TOLL is PlatePass, the toll program in Hertz, Dollar and Thrifty rental cars. |
| ERAC TOLL | Enterprise Rent-A-Car | ERAC TOLL is Enterprise Rent-A-Car's toll program, which also handles National and Alamo rentals. |
| ACI* | ACI Payments (Speedpay) | ACI* or SPEEDPAY is a bill paid through ACI Payments, part of ACI Worldwide, which runs Speedpay and was once called… |
| B G SERVICES | British Gas Services | B G SERVICES is British Gas Services Limited, the British Gas company that runs HomeCare and other home services. |
Questions about H3G
What is an H3G Direct Debit?
It is your Three bill. H3G stands for Hutchison 3G, Three's company name, and the Direct Debit collects your monthly airtime plan; each device plan has its own Direct Debit.
What is an H3G device payment?
H3GDEVICEPAYMENT, or H3GD P, is the monthly payment for a handset or other device bought on a Three device plan. It is separate from the airtime bill and uses your device plan's loan ID as the reference.
Is Hutchison 3G UK Ltd the same as Three?
Yes. Hutchison 3G UK Limited is the company behind Three, and it is the payee name Three gives for bank transfers.
What if I did not agree to an H3G payment?
File a complaint on Complain.biz. We write it with you and send it to Three, so you do not have to chase it yourself.
Based on
- Three: Paying your device plan agreement
- Three: Important: Confirmation of your airtime Direct Debit set-up
- Three: Ways to pay your airtime bill