Bank statement charge
What is a LoveAdmin or L&Z Re: LoveAdmin payment on my bank statement?
Who charged you
LoveAdmin now Thrive4 (payment software for sports clubs, classes and membership organisations)
LoveAdmin, now called Thrive4, is software that sports clubs, classes and membership organisations use to take payments. A LoveAdmin or L&Z Re: LoveAdmin line is usually a Direct Debit for a club or class membership fee, a term fee or an instalment, collected for the club by London & Zurich.
How it can show on a statement
LoveAdminL&Z Re: LoveAdminL&Z Re: Thrive4Thrive4
1 more way it shows
Pay Here Ltd
Find out what it was
- 1
Search your inbox and spam folder for emails from LoveAdmin, Thrive4 or JoinIn around the payment date; every invoice comes with an email that names the club and what the payment is for.
- 2
If you have a member account, open the Thrive4 MemberHub app (once called JoinIn) and look under Payments, then Purchase history, for an invoice with the same amount.
- 3
List every club, class or activity you or your children attend, and ask anyone else who pays for a child's activities from this account.
- 4
Compare the date with the start of a term, a membership renewal or a new class; a Direct Debit can take 3 to 6 working days to leave your account after the invoice.
- 5
Open the Direct Debit list in your banking app and check when the L&Z or LoveAdmin entry was set up.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to the business, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “LoveAdmin”?
LoveAdmin does not run the club; it is the software the club uses to send invoices and take payments. Direct Debits are collected by London & Zurich, a Direct Debit provider that puts L&Z Re before the name it collects for. So the line reads L&Z Re: LoveAdmin, L&Z Re: Thrive4 or just LoveAdmin, and the name of your club does not appear on it.
LoveAdmin has been renamed Thrive4, and its member app JoinIn became Thrive4 MemberHub, so older Direct Debits can still say LoveAdmin while newer lines may say Thrive4. Card and PayPal payments show the club's own name, except on the original LoveAdmin platform, where payments through PayPal show Pay Here Ltd, the company behind LoveAdmin. Clubs that collect through GoCardless show GoCardless instead.
Why you might see this charge
- A monthly, termly or yearly membership fee for a sports club, gym, swimming school, dance or gymnastics class.
- An instalment of a course or term fee that the club split into several payments.
- A payment the club requested for an event, a course or an extra, taken automatically because a Direct Debit was already set up.
- A fee for a child or another family member linked to your account, since one Direct Debit can pay for everyone linked to it.
- A payment after your club moved its members onto LoveAdmin or Thrive4 and brought their details, including bank details, across.
- A second or third attempt after an earlier collection failed, as Direct Debits through Thrive4 are usually tried up to 3 times.
Is LoveAdmin legit?
Yes. LoveAdmin and Thrive4 are run by Pay Here Limited, a company registered in England and Wales (number 08441319) at Forest Row, East Sussex, which traded as LoveAdmin and now trades as Thrive4. Direct Debits taken through it are collected by London & Zurich or GoCardless. A LoveAdmin line normally means a club or organisation that you or a family member belongs to has invoiced you through the software.
Thrive4 only provides the software: the club sets the fees and decides on cancellations and refunds. If you never signed up yourself, your details may have come across when your club moved to LoveAdmin, so payments can start without a new form from you.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| Close - [broker] | Close Brothers Premium Finance | Close followed by a dash and a broker's name is Close Brothers Premium Finance, a lender that spreads the cost of an… |
| HARLANDS | Harlands | HARLANDS is Harlands Services Ltd, part of Xplor, which collects membership payments by Direct Debit for gyms, leisure… |
| DEBITSUCCESS | Debitsuccess | DEBITSUCCESS is Debitsuccess, part of Xplor, which collects regular payments for gyms, swim schools, childcare centres… |
| ASHBOURNE | Ashbourne Membership Management | ASHBOURNE or Ashbourne Management is Ashbourne Membership Management, a UK company that collects membership fees by… |
| PNET | Plusnet | PNET is Plusnet, the UK broadband provider owned by BT. |
| NCOURT * | nCourt | NCOURT * is nCourt, a company that takes card payments for courts and government agencies and is now part of Catalis. |
| TPG PRODUCTS SBTPG LLC | Santa Barbara Tax Products Group | TPG PRODUCTS SBTPG LLC is Santa Barbara Tax Products Group, a Green Dot company that handles tax refunds for people… |
| CTLP*CSC SERVICEWORKS | CSC ServiceWorks | CTLP*CSC SERVICEWORKS is CSC ServiceWorks, which runs card and app laundry machines in apartment buildings, dorms and… |
Questions about LoveAdmin
What is LoveAdmin on my bank statement?
It is a payment to a club or organisation that uses LoveAdmin, now Thrive4, to take its fees. Direct Debits show as LoveAdmin or L&Z Re: LoveAdmin; the club's name is in the invoice email, not on the statement line.
What does L&Z Re: LoveAdmin mean?
L&Z is London & Zurich, the Direct Debit provider that collects payments taken through LoveAdmin. Re means the payment is collected for LoveAdmin, and newer lines may say L&Z Re: Thrive4.
Is LoveAdmin now Thrive4?
Yes. LoveAdmin was renamed Thrive4 and JoinIn became Thrive4 MemberHub. The same company, Pay Here Limited, runs it, so some statement lines still say LoveAdmin.
Who is Pay Here Ltd on my bank statement?
Pay Here Limited is the company behind LoveAdmin and Thrive4. On the original LoveAdmin platform, payments made through PayPal show Pay Here Ltd as the reference, so it is usually a club fee paid by card or PayPal.
What if I did not agree to a LoveAdmin payment?
File a complaint on Complain.biz about the club or organisation that took the payment through LoveAdmin. Thrive4 only provides the software, so we write the complaint with you and send it to that club, and you do not have to chase it yourself.
Based on
- Member guide: What reference appears on my card or bank statement? (Thrive4 Help Centre)
- Member guide: I don't recognise a payment from Thrive4/LoveAdmin or London & Zurich on my bank statement (Thrive4 Help Centre)
- Member guide: I received a charge from Thrive4 that I don't recognise (Thrive4 Help Centre)
- Member guide: How do I pay my invoice? (Thrive4 Help Centre)
- Member guide: How do I cancel my membership or class? (Thrive4 Help Centre)
- What is the LoveAdmin / Pay Here Ltd reference on your bank statement? (LoveAdmin V1 Help)
- JoinIn user guide: What reference appears on my card or bank statement? (LoveAdmin V2 Help Centre, archived copy)
- Pre-authorisation explained (LoveAdmin V1 Help)
- London & Zurich Payment Collection Timeline (LoveAdmin V1 Help)
- What will appear on my customers' bank statements when a Direct Debit is collected? (London & Zurich)
- Thrive4 end user terms: Pay Here Limited, company details (Thrive4)
- PAY HERE LIMITED, company 08441319 (Companies House)