Bank statement charge
What is a Harlands Direct Debit on my bank statement?
Who charged you
Harlands collects membership payments for gyms, leisure centres and entertainment providers
HARLANDS is Harlands Services Ltd, part of Xplor, which collects membership payments by Direct Debit for gyms, leisure centres and entertainment providers in the UK. The charge is usually your monthly membership at one of those, collected under Harlands' name instead of the club's.
How it can show on a statement
HARLANDSHARLANDS SERVICES LTD
Find out what it was
- 1
Think of every gym, pool, leisure centre or university sports centre you or your family joined; Harlands collects for many of them, so the club's name is not on the line.
- 2
Search your inbox, spam folder and text messages for Harlands: messages about your Direct Debit, a freeze or a cancellation can come from Harlands by email, text or letter.
- 3
Find your membership number and the agreement you signed when you joined; they show the club, the monthly amount and any notice period.
- 4
Open the Direct Debit list in your banking app and check when the Harlands entry was set up; after a freeze or cancellation the next payment can still be listed there as pending.
- 5
Compare the payment date with the date you asked to cancel or freeze and with any notice period in your agreement.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to the business, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “HARLANDS”?
Many gyms, leisure centres and university sports centres hand their Direct Debits to Harlands, which collects the payments and looks after memberships for them. Harlands collects in its own name, so your bank shows HARLANDS or HARLANDS SERVICES LTD rather than the club. One university gym told its members that the Direct Debit appears as Harland's Services Ltd, not under the university's name.
Not every club shows up this way: when Places Leisure moved its collections to Harlands, it told members that the entry on their bank statement would stay the same. Harlands also trades as Harlands Group and is now part of Xplor, a payments and software group.
Why you might see this charge
- A monthly membership at a gym, leisure centre or university sports centre that uses Harlands.
- A membership that is still running because it was not cancelled under the club's policy; Harlands says payments carry on until the membership is cancelled correctly.
- One more payment for a notice period after you asked to cancel, since your agreement may have one.
- A charge for a failed or returned payment, which some clubs set at £20 or £25.
- A membership with an entertainment provider, which Harlands also collects for.
- A membership that someone in your household set up with your bank details.
Is HARLANDS legit?
Yes. Harlands Services Ltd is a UK payment company registered in England that has collected membership payments for health and fitness operators for over 25 years and is now part of Xplor. It says it processes millions of Direct Debits each month for gyms, leisure centres and entertainment providers, so a HARLANDS line normally means one of them asked it to collect your membership fee.
Harlands acts for the club: cancellations and freezes follow the club's own policy and the terms you signed, which may include a notice period. If the amount is wrong or payments carried on after you cancelled, the complaint belongs with the club Harlands collects for.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| DEBITSUCCESS | Debitsuccess | DEBITSUCCESS is Debitsuccess, part of Xplor, which collects regular payments for gyms, swim schools, childcare centres… |
| ASHBOURNE | Ashbourne Membership Management | ASHBOURNE or Ashbourne Management is Ashbourne Membership Management, a UK company that collects membership fees by… |
| PNET | Plusnet | PNET is Plusnet, the UK broadband provider owned by BT. |
| NCOURT * | nCourt | NCOURT * is nCourt, a company that takes card payments for courts and government agencies and is now part of Catalis. |
| TPG PRODUCTS SBTPG LLC | Santa Barbara Tax Products Group | TPG PRODUCTS SBTPG LLC is Santa Barbara Tax Products Group, a Green Dot company that handles tax refunds for people… |
| CTLP*CSC SERVICEWORKS | CSC ServiceWorks | CTLP*CSC SERVICEWORKS is CSC ServiceWorks, which runs card and app laundry machines in apartment buildings, dorms and… |
| EUI LIMITED | Admiral Insurance | EUI LIMITED is the Admiral Group company behind Admiral insurance: Admiral, Elephant, Diamond and More Than are its… |
| EMAC LTD | EMaC | EMAC LTD is EMaC, a UK company that runs car service plans for dealers and car makers and collects the monthly Direct… |
Questions about HARLANDS
What is a Harlands Direct Debit?
It is a membership fee for a gym, leisure centre or entertainment provider that Harlands collects by Direct Debit. Harlands collects for the club, so its name is on the line instead of the club's.
What is Harlands Services Ltd on my bank statement?
Harlands Services Ltd is the company behind Harlands, part of Xplor. Its name on a Direct Debit means a gym, leisure centre or entertainment provider uses Harlands to collect your membership.
Why is Harlands still taking money from my account?
Harlands says payments continue until the membership is cancelled correctly, and cancellation follows your club's policy, which may include a notice period.
Why is a Harlands payment pending after I froze or cancelled?
After a freeze or cancellation, some online banking still lists the next Harlands payment as pending or as an upcoming Direct Debit. Harlands says this can happen, so compare it with the date your change took effect.
What if I did not agree to a Harlands payment?
File a complaint on Complain.biz about the gym, leisure centre or club Harlands collects for. Harlands only collects the membership, so we write the complaint with you and send it to that club, and you do not have to chase it yourself.
Based on
- Members: why is there a Harlands Direct Debit on my bank statement? (Harlands Group)
- About us: membership payment services for health and fitness operators, brought to you by Xplor (Harlands Group)
- Legal: Harlands Services Ltd, company and funds details (Harlands Group)
- Payment information: the Direct Debit appears as Harland's Services Ltd on your bank statement (Sport Bangor, Bangor University, archived copy)
- Harlands, our payments provider: messages, failed payment charge and your bank statement entry (Places Leisure)
- Instruction to pay by Direct Debit: Harlands Services Ltd, trading as Harlands and hg (Enable Leisure and Culture)
- HARLANDS SERVICES LTD, company 02982925 (Companies House)