Bank statement charge
What is the PNET Direct Debit on my bank statement?
Who charged you
Plusnet UK broadband provider, owned by BT
PNET is Plusnet, the UK broadband provider owned by BT. Plusnet's Direct Debit references start with PNET, followed by a number from your Plusnet account and a dash. The payment is usually your monthly Plusnet bill, a part-month bill after a change, or a final bill after leaving Plusnet or moving to EE.
How it can show on a statement
PNETPNET[account number]-[number]PNET [account number]-[number]PLUSNET PLC
Find out what it was
- 1
Compare the number after PNET with the account number on your Plusnet bills and emails: the same number means it is your own Plusnet account.
- 2
Search your inbox and spam folder for a Plusnet bill email from about five working days before the payment; the bill total should match the PNET amount.
- 3
Log in to your Plusnet account and open your bills: the breakdown shows usage from the month before and any pro rata charge after a change.
- 4
If your service moved to EE, look for the final Plusnet bill, which arrives about three weeks after your first EE bill; the PNET payment for it follows that bill.
- 5
Ask anyone who has lived with you, or uses your bank account, whether they have a Plusnet account paid from it.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Plusnet, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “PNET”?
Plusnet collects its Direct Debits with a reference that starts with PNET, short for Plusnet, followed by the number of the Plusnet account, a dash and a single digit. Your bank can show that reference on the statement and in its list of Direct Debits, so the line reads PNET and a run of numbers where you might expect the word Plusnet. If you pay Plusnet by debit or credit card instead, card records show the company name, PLUSNET PLC: Plusnet plc is the Sheffield company behind the brand, owned by BT.
Plusnet bills on the same day each month and emails you when the bill is ready. With Direct Debit the money usually leaves your account about five working days after the bill date, so the PNET line comes a few days after the bill email; a card payment is taken on the bill date itself.
Why you might see this charge
- Your monthly Plusnet broadband bill, which you pay in advance for the month ahead.
- A higher bill after calls or other use, which Plusnet adds to the bill after the month you used them.
- A pro rata charge for part of a month after you signed up mid-month, upgraded, took a new deal or changed your bill date.
- A new monthly price after Plusnet's yearly price change, which applies from 31 March.
- A final Plusnet bill for outstanding costs, sent about three weeks after your service moved to EE, or an early termination charge after leaving during a contract.
- Someone else's Plusnet account that is paid from your bank account, such as a family member's or a former household's.
Is PNET legit?
Yes. PNET is Plusnet's own reference on its Direct Debits, and Plusnet plc is a real UK broadband provider based in Sheffield and owned by BT. A PNET line is normally a Plusnet bill for an account paid from your bank account, or a final bill after an account closed or moved to EE.
If you never had Plusnet, the account behind the payment may belong to someone else who gave your bank details; the number after PNET identifies that account. Emails or texts that use Plusnet's name to say a payment failed and ask for card details through a link are something else: check your bills in your own Plusnet account, never through a link in a message.
Other charges people look up
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| EMAC LTD | EMaC | EMAC LTD is EMaC, a UK company that runs car service plans for dealers and car makers and collects the monthly Direct… |
| PMUSA | ParkMobile | PMUSA is ParkMobile, the parking payment app, short for its earlier company name ParkMobile USA. |
| TFL TRAVEL CHARGE | TfL | TFL TRAVEL CHARGE is Transport for London (TfL) charging the contactless card or mobile wallet you used on the Tube… |
| PREMFINA | PremFina | PREMFINA is PremFina, a UK lender that pays for an insurance policy upfront and collects the cost back in monthly… |
Questions about PNET
What is PNET on my bank statement?
It is Plusnet, the UK broadband provider. Plusnet's Direct Debit references start with PNET, followed by a number from your Plusnet account and a dash, so some banks show PNET instead of the Plusnet name.
When does Plusnet take the PNET Direct Debit?
Plusnet bills on the same day each month and emails you when the bill is ready. By Direct Debit the money usually leaves your account about five working days after the bill date. Plusnet's Direct Debit instruction says it tells you about a change to the amount or date 3 working days before it takes the payment.
Why did a PNET payment come out after I moved to EE?
When Plusnet moves a broadband and landline customer to EE, EE sets up a new Direct Debit and Plusnet sends a final bill for any outstanding costs about three weeks after the switch. Plusnet says you are not charged twice.
Why is my PNET payment different this month?
Plusnet adds calls and other use to the bill after the month you used them, and adds a pro rata charge for part of a month after a sign-up, an upgrade or a change of bill date. Its yearly price change applies from 31 March.
What if I did not agree to a PNET payment?
File a complaint on Complain.biz. We write it with you and send it to Plusnet, so you do not have to chase it yourself.
Based on
- Plusnet bill payments explained: first bill, pro rata charges, when a Direct Debit leaves your account (Plusnet)
- About failed payments: billing date, Direct Debit processing and card payments (Plusnet)
- About annual price changes (Plusnet)
- We're moving your broadband and phone service over to EE: new Direct Debit, final Plusnet bill (Plusnet)
- Early Termination Charges (Plusnet)
- Instruction to your bank to pay by Direct Debit: changes notified 3 working days in advance (Plusnet)
- Smaller payments coming out of bank: payments with a reference starting Pnet (Plusnet Community)
- Plusnet claims it cannot set up my direct debit: the bank lists it as PNET with the account number (Plusnet Community)
- Plusnet Direct Debit reference PNET with the account's service ID, answered by a Plusnet agent (ISPreview forum)
- Staffordshire County Council: procurement card transactions (PLUSNET PLC card lines, telecom services)
- PLUSNET PLC, company 03279013, owned by British Telecommunications (Companies House)