Bank statement charge
What is Health Bridge Ltd on my bank statement?
Who charged you
Health Bridge Limited runs the ZAVA online doctor and Superdrug Online Doctor
HEALTH BRIDGE LTD is Health Bridge Limited, the London company behind the ZAVA online doctor, which also runs Superdrug Online Doctor for Superdrug. The payment is usually an online doctor order, such as weight loss treatment, the contraceptive pill or a test kit, charged once a doctor approved it.
How it can show on a statement
HEALTH BRIDGE LTD
Find out what it was
- 1
Search your inbox and spam folder for emails from ZAVA or Superdrug Online Doctor around the date; the order emails may not name the treatment, so match the amount and the date.
- 2
If you have a patient account, log in and open your orders and messages: the charge follows the doctor's approval message.
- 3
Check whether the payment is still pending: an amount that drops off again is an order a doctor did not approve, or one cancelled before approval.
- 4
Think back to a plain parcel delivered by Royal Mail around that time: both services send treatment in plain packaging with only a postage label.
- 5
Ask anyone who might have used your card, such as a partner or a grown-up child, whether they ordered from an online doctor.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Health Bridge (ZAVA and Superdrug Online Doctor), so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “HEALTH BRIDGE LTD”?
Health Bridge Limited trades as ZAVA, the online doctor known as DrEd before it was renamed, and it also runs Superdrug Online Doctor under Superdrug's name. ZAVA says its payments appear on bank statements as Health Bridge Ltd, and NatWest's list of statement names gives the same name for Superdrug Online Doctor. The line never says what was ordered: both services keep the treatment off the statement, and ZAVA's order confirmation email leaves it out too.
A Superdrug Online Doctor price has two parts: the doctor's consultation, which Health Bridge provides in its own name, and the medicine, which Health Bridge collects as agent for Superdrug before a Superdrug Pharmacy dispenses it. Both parts are in the one payment. Asda Online Doctor is also run by Health Bridge, but Asda says its payments show as Asda Online Doctor by ZAVA instead.
Why you might see this charge
- An order for prescription treatment from ZAVA or Superdrug Online Doctor, such as weight loss treatment, the contraceptive pill, the morning after pill, hair loss treatment or erectile dysfunction treatment.
- A home test kit, such as an STI test, or a video GP or telephone consultation with Superdrug Online Doctor.
- A repeat order placed from the patient account; ZAVA says its weight loss treatment has no automatic orders or subscription payments, so each of those orders is one someone placed.
- An amount held as pending while a doctor reviews the order, which is released if the order is not approved.
- Express delivery, which Superdrug Online Doctor charges on top of the order.
- An order someone else in your household placed with your card; each patient orders in their own name from their own account.
Is HEALTH BRIDGE LTD legit?
Yes. Health Bridge Limited is a real UK company, registered in England and Wales and based in London. It trades as ZAVA, runs Superdrug Online Doctor for Superdrug and runs Asda Online Doctor under contract with Asda. ZAVA says its payments show as Health Bridge Ltd, and NatWest lists the name for Superdrug Online Doctor, so a HEALTH BRIDGE LTD line is normally a genuine online doctor order.
The name is discreet on purpose, which can make a real order hard to place, especially when someone else in the household placed it. Messages that use ZAVA's or Superdrug's name to ask for card details through a link are a different matter: check your orders in your own patient account, never through a link in a message.
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| 702 SW 8TH ST BENTONVILLE AR | Walmart | 702 SW 8TH ST BENTONVILLE AR is Walmart: the address of its long-time head office, which banks print on online charges… |
Questions about HEALTH BRIDGE LTD
What is Health Bridge Limited on my bank statement?
Health Bridge Limited is the company behind the ZAVA online doctor, and it also runs Superdrug Online Doctor. A HEALTH BRIDGE LTD line is usually an order for treatment or a test kit from one of those services.
Is Health Bridge Ltd ZAVA or Superdrug Online Doctor?
It can be either. ZAVA is Health Bridge's own trading name and says its payments appear as Health Bridge Ltd. NatWest lists the same name for Superdrug Online Doctor, which Health Bridge runs for Superdrug. Your order emails show which service you used.
Why does my statement not say what was ordered?
Both services keep treatment details off the bank statement, and ZAVA's order confirmation email leaves them out too. Parcels come in plain packaging with only a Royal Mail label.
Why is there a pending Health Bridge payment?
The amount is held when you order, while a doctor reviews the request. ZAVA only takes the money once a doctor approves the order and releases the hold if it is not approved; Superdrug Online Doctor refunds an order its doctor cancels.
What if I did not agree to a Health Bridge Ltd charge?
File a complaint on Complain.biz. We write it with you and send it to the business behind the order, so you do not have to chase it yourself.
Based on
- ZAVA FAQs: payments appear as Health Bridge Ltd, charged once a doctor approves, no subscription payments (ZAVA)
- About ZAVA: operated by Health Bridge Limited, launched as DrEd (ZAVA)
- Common retailers: health bridge ltd, Superdrug Online Doctor (NatWest)
- Common retailers: health bridge ltd, Superdrug Online Doctor (Royal Bank of Scotland)
- Common retailers: health bridge ltd, Superdrug Online Doctor (Ulster Bank)
- Terms and conditions: website operated by Health Bridge Limited, consultation and medicine in one price, payment on hold until the order is accepted (Superdrug Online Doctor)
- Help and frequently asked questions: what appears on your bank statement, discreet packaging, refund when an order is cancelled (Superdrug Online Doctor)
- Frequently asked questions: payments show as Asda Online Doctor by ZAVA, website operated by Health Bridge Limited (Asda Online Doctor)
- HEALTH BRIDGE LIMITED, company 07392646, London (Companies House)