Bank statement charge
What is the BLUESNAP charge on my bank statement?
Who charged you
A business that takes payments with BlueSnap
BLUESNAP or BLS* on a statement means an online business took your payment through BlueSnap, a payment company that is now part of Payroc. The charge is usually a purchase or subscription from the business named after BLS*, often software, an online service or a membership.
How it can show on a statement
BLUESNAPBLS*[BUSINESS NAME][phone number]BLS*[BUSINESS NAME]BLS*FIXMEIT
1 more way it shows
PAYMENT PROCESSED BY BLUESNAP
Find out what it was
- 1
Read the name after BLS*: it is the name the seller chose, so it can be a company or product name rather than the brand you remember.
- 2
Search your inbox and spam folder for the exact amount and for BlueSnap: the receipt email sent after the order links to an invoice that names the seller.
- 3
If the line only says BLUESNAP or Online Payment and is still pending, wait until it settles: the settled charge normally shows the seller's own name.
- 4
Check the billing pages of software and online services you signed up for around that date for a plan with the same price.
- 5
Ask others who use your card whether they bought something online on that date.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to the business, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “BLUESNAP”?
BlueSnap processes card payments for online businesses. By default it puts BLS* in front of the business name the seller registered, followed by the seller's support number, so a settled charge reads like BLS*FIXMEIT plus digits. Sellers can change that name, so it can be a company or product name rather than the brand you remember.
While a payment is still pending, some banks show BlueSnap's own name instead: BLUESNAP, PAYMENT PROCESSED BY BLUESNAP or just Online Payment. BlueSnap says it only processed the payment: the product, and any refund, come from the seller. A few sellers use BlueSnap as the legal seller (merchant of record); the product still comes from the business named after the star.
Why you might see this charge
- A software, app or online service subscription that renewed, billed by a seller that uses BlueSnap.
- A one-off order from an online store or software maker, such as a license bought on its website.
- Two pending lines for one order, when the payment took a few tries; banks sometimes hold each try as pending, and only the lines that settle are charges.
- An amount a little above the invoice, because your card added a currency conversion fee for a payment in another currency.
- VAT added to the price for a buyer in the UK or the EU.
- A purchase made by someone else in your household with your card.
Is BLUESNAP legit?
BlueSnap is a real payment company, now part of Payroc, and a BLS* or BLUESNAP line means a business used it to take a card payment. That shows the payment went through a real processor, not that the business behind it is honest: dishonest sellers can use payment processors too, so look at the seller named after BLS*.
A message that names BlueSnap and asks you to re-enter card details or claim a refund is not a BlueSnap receipt. A real receipt follows an order you placed, and the invoice it links to names the seller.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| ANE* | Anedot | ANE* means Anedot, a donation platform and payment processor that churches, nonprofits, schools and political… |
| VTSUP.COM | Verotel | VTSUP.COM is the statement name of Verotel, an Amsterdam payment company that bills for thousands of websites, many of… |
| AMEX EPAYMENT ACH PMT | American Express | AMEX EPAYMENT ACH PMT is a payment to an American Express card account, taken from a bank account. |
| TRANSAK | Transak | TRANSAK is Transak, a crypto payments company that sells crypto through the Buy button in wallet apps such as MetaMask… |
| SP * | Shopify | SP * means you bought from a store that runs on Shopify and takes payments through Shopify Payments, online or in… |
| USA* | Cantaloupe (formerly USA Technologies) | USA* and CTLP* are the prefixes of Cantaloupe, formerly USA Technologies, whose card readers sit on vending machines… |
| BANXA | Banxa | BANXA is Banxa, a payments company that sells crypto through the Buy button of wallet and exchange apps such as… |
| VISA PROVISIONING SERVICE | Visa | VISA PROVISIONING SERVICE is a card check, not a purchase, made when your Visa card is added to a wallet or an app. |
Questions about BLUESNAP
What does BLS* mean on my bank statement?
BLS* is the prefix BlueSnap puts in front of the seller's name. The words after it are the business that took your payment; BlueSnap processed the card payment for that business.
What is BlueSnap Inc?
BlueSnap, Inc. is a payment company, now part of Payroc, that processes online card payments for businesses around the world. Payroc, a payments company, completed its purchase of BlueSnap, which now runs as part of Payroc.
Why does my charge say BLUESNAP and not the store?
While a payment is pending, some banks show BlueSnap's own name, such as BLUESNAP or PAYMENT PROCESSED BY BLUESNAP, or only Online Payment. Once it settles, the line normally shows BLS* and the seller's name.
What if I did not agree to a BLS* charge?
File a complaint on Complain.biz. We write it with you and send it to the business, so you do not have to chase it yourself.
Based on
- Shopper Support: a charge labeled BLUESNAP or BLS (BlueSnap)
- Statement Descriptor: the BLS* prefix, support number and pending names (BlueSnap Support Guides)
- Reseller Payment Model: BlueSnap as merchant of record (BlueSnap Support Guides)
- Payroc Completes Acquisition of BlueSnap (BlueSnap)
- How will the FixMe.IT charge appear on my credit card statement? (FixMe.IT Support)