Bank statement charge
What is the VTSUP.COM charge on my bank statement?
Who charged you
Verotel billing for adult-content, live cam and other subscription websites
VTSUP.COM is the statement name of Verotel, an Amsterdam payment company that bills for thousands of websites, many of them adult-content and live cam sites. The charge is usually a site membership or its automatic renewal, or credits bought on a site, sometimes by someone else with your card.
How it can show on a statement
VTSUP.COMVTSUP.COM*[NAME] AMSTERDAM
Find out what it was
- 1
Search your inbox, spam folder and any older email addresses for Verotel and for the exact amount; Verotel emails a receipt when a membership starts.
- 2
If there are words after VTSUP.COM* on the line, search your inbox for them too: they are the billing name the website set.
- 3
Count back one membership period, such as a month, from the charge date and look for a sign-up or an earlier line with the same amount.
- 4
If there are several lines on one day, think of a cam, chat or dating site where credits or points were bought.
- 5
Ask anyone who shares the card, or whose browser has it saved, whether they joined a site around that date.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Verotel, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “VTSUP.COM”?
VTSUP.COM is the address of Verotel's billing support website, and Verotel says that when that name is on a bank or card statement, it processed the payment. Verotel takes the card payment, emails the receipt and runs the renewals for the website you joined, so its name is on the line instead of the website's. The line can say just VTSUP.COM.
Verotel's price list offers every merchant account its own billing name, and one cardholder described lines that read VTSUP.COM, an asterisk, a short name and Amsterdam. Verotel is a trade name of Yoursafe B.V., a Dutch company registered in Amsterdam and owned by Verotel International B.V. It has billed for adult-content, live cam and other subscription websites for more than two decades.
Why you might see this charge
- A membership to an adult-content or live cam site that renewed automatically at the end of its first period, for the same length of time.
- An old membership that kept renewing because it was never canceled.
- Credits, tokens or points bought on a cam, chat or dating site, each bought as a single purchase, so one evening can leave several lines.
- A one-off purchase on a site that bills through Verotel, such as a pay per view video or a download.
- A sign-up by a partner, housemate or someone else who used your card or a browser where it is saved.
Is VTSUP.COM legit?
Yes. Verotel is a long-standing Dutch payment company, the trade name of Yoursafe B.V. in Amsterdam, and a VTSUP.COM line is normally a real payment it processed for a website. The membership length and the renewal are set by the website, and Verotel's terms let a subscription renew automatically for the same period until it is canceled, so a genuine charge can still come as a surprise. The terms also say fees already charged are not refunded when a member cancels.
The website behind the charge is a separate business, and not every site that bills through a payment company deals fairly. Messages that use the Verotel name and ask for card details through a link can be fake; check the charge against the receipts in your own inbox instead.
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| FID BKG SVC LLC MONEYLINE | Fidelity Investments | FID BKG SVC LLC MONEYLINE is Fidelity Brokerage Services, the brokerage company behind Fidelity Investments accounts. |
| CCBill.com | CCBill | CCBill.com or CCBillEU is CCBill, a US payment company that bills for subscription websites, many of them… |
Questions about VTSUP.COM
What is VTSUP.COM on my bank statement?
It is Verotel, a payment company in Amsterdam that bills for websites, many of them adult-content and live cam sites. VTSUP.COM is the address of Verotel's billing support site, and the line means Verotel processed a payment for one of those websites.
Is VTSUP.COM legit?
Yes. It is the statement name of Verotel, the trade name of Yoursafe B.V., a Dutch payment company. A charge from it is normally a real purchase or renewal on a site that bills through Verotel, even when the site's full name is not shown.
Why does VTSUP.COM keep charging me?
Sites that bill through Verotel can renew a membership automatically at the end of each period, for the same length, until it is canceled. Verotel's terms say fees already charged are not refunded when a member cancels.
What is the name after VTSUP.COM*?
Verotel gives each website that bills through it its own billing name, so words after the asterisk most likely point to the site you paid or the company behind it. Some lines carry no such words and read only VTSUP.COM.
What if I did not agree to a VTSUP.COM charge?
File a complaint on Complain.biz. We write it with you and send it to Verotel, so you do not have to chase it yourself.
Based on
- Verotel Billing Support: if you see vtsup.com on your bank or card statement (Verotel)
- Contact Verotel: trade name of Yoursafe B.V., owned by Verotel International B.V. (Verotel)
- Customer terms and conditions: automatic recurring billing, email receipt, refunds (Verotel)
- Frequently asked questions for buyers: recurring billing (Verotel)
- Products and pricing: own descriptor per merchant, webcam billing, recurring transactions (Verotel)
- Verotel: payment processing for high-risk webmasters, trusted since the late nineties (Verotel)
- FlexPay API description: one-off purchases for cam, pay per view and credit systems, and subscriptions (Verotel)
- A cardholder's question about several vtsup.com* Amsterdam payments (JustAnswer UK)
- A cardholder's post about a VTSUP.COM payment for points on a dating site (Reddit)