Complaint: very badly obscured view of Eagles concert due to angle of seatstage

on 22 June 2022 about Ticketmaster in category Entertainment Company

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Ticketmaster and Liverpool FC stadium venue

we had 4 tickets (cost £106.80 EACH plus insurance) to see Eagles play Anfield – a once in a lifetime chance – and likely our last

the seats were very high up and right at the extreme side of the venue almost level with the stage
This meant the spectacular videos and light show going on in the obscured stage tent area (WHICH I LATER SAW from u tube footage of those elsewhere in the ground) was totally obscured.

All we saw was the band members stood on the front of stage. we could not even see Don Henley playing his drumkit.

WHAT A MASSIVE DISAPPOINTMENT this was. It ruined the night for my partner who was clearly disappointed and upset.

the trip to liverpool from anglesey cost me £600 in total with overnight stay and transport.

We waited years for this and in my opinion the Ticketmaster and Liverpool FC SHOULD NOT SELL TICKETS WITH SUCH BADLY RESTRICTED VIEWS WITHOUT BOTH making it clear they are poor seats and slashing the cost to allow the user to make an informed choice.

I feel like we have been cheated.

I would like a refund on these seats please.
I would settle for a partial refund and an apology with an assurance that Ticketmaster and LFC will prevent this recurring for others.

I enclose an image showing the compromised view we had left side of image) with the view as seen by anyone with an actual view of the stage from a reasonable angle which allowed the full experience to be enjoyed.

i can send more images if you want.

Suggested solution:

I would like a refund on these seats please
I would settle for a partial refund and an apology with an assurance that Ticketmaster and LFC will prevent this recurring for others.

very badly obscured view of Eagles concert due to angle of seatstage
very badly obscured view of Eagles concert due to angle of seatstage
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