Ticketmaster complaint: Changed tickets and not what we ordered

Copy of the complaint I have sent to Ticket Mater
I would like to make a formal complaint.

My husband (who is cc’ed in this email) booked for Lytham Festival 2 years ago and because of the pandemic it has been rearranged. He booked tickets for Friday and Saturday evenings.

You took it upon yourselves to change our tickets to Thursday and Saturday. I assume you did this on account of the performers at the concert. We are unable to attend the festival on Thursday evening due to our work commitments. Our total ticket price was £611.70 that you have had for nearly 2 years. You will agree no small amount.

We were motivated to attend the festival due to the acts who were performing at the concert. They are now no longer performing at the concert and we no longer wish to attend the festival. We took insurance out on the festival in case we were unable to attend and now believe that this will only cover for Covid, which we now no longer are required to isolate with.

My husband has been attempting to contact you on several occasions and has been fobbed off on each occasion that you will look into the matter. This is not acceptable. We now have tickets for a different night than originally booked and not even seeing the performers we booked for. I have attempted to call you to speak to someone in person as you appear to have no understanding of what has happened in this matter, either that or your staff are completely stupid!

I would like you to refund the money for the festival immediately and I no longer wish for you to tell me the matter is being dealt with and you will email me back in 3 days.

You will see that I have also cc’ed the Martin Lewis show and I intend to take this matter further with Martin Lewis and my solicitor as I am so disgusted with your behaviour in this matter.

Instead of emailing me, please could you call my husband, Simon Hargreaves, in the first instance on 07977 415782 or myself on 07940 376085.

I look forward to speaking to you very soon

Zoe Hargreaves