The Toll Roads complaint?

Do you have a dispute or a bad customer experience with The Toll Roads? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Toll Roads Customer Service Call Center is on (949) 727-4800, and there are walk-in centers in Irvine and at Rancho Cucamonga City Hall. Account services and toll payments are handled by phone and at the walk-in centers, so have your FasTrak account number or the notice number and your license plate ready. The Toll Roads covers the Orange County toll roads only: Bay Area FasTrak accounts are run by a different operator.

Notice of Toll Evasion to contest? Start your complaint here too, and we push it out to The Toll Roads by email, social media and printed letters.

To dispute a Notice of Toll Evasion from The Toll Roads, complete the Contest of Notice section on the notice and add a written explanation. Send supporting documents with it, such as a bill of sale, a release of liability, a rental agreement or a police report. The Toll Roads investigates and sends the result by mail, and if you disagree you can request an administrative review; the time for that runs from the postmark on the result, so keep the envelope with copies of everything you sent.

Notice for a car you had already sold? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send The Toll Roads at each stage.

Drivers without a FasTrak account can pay for a trip on The Toll Roads after driving, but only within a short window after the trip, and the Customer Service Call Center on (949) 727-4800 takes those payments as well. Once that window has passed, a Notice of Toll Evasion is mailed to the registered owner. Note the date, time and road of the trip, pay as soon as you can, keep the confirmation, and if a notice later arrives for a trip you already paid, contest it with that confirmation attached.

The Toll Roads has posted its own advisory about a nationwide wave of phishing texts that claim unpaid tolls or violations, and it says it does not send text messages to drivers who have no account with it. Do not use the link in such a text: account holders can check whether a text notification is genuine in their account, and anyone can call the Customer Service Call Center on (949) 727-4800. Unpaid tolls on The Toll Roads lead to a Notice of Toll Evasion sent by mail to the registered owner.

Nothing has been reported about The Toll Roads here yet. Our research shows what typically goes wrong at toll roads that bill by plate: Notices of Toll Evasion for trips drivers meant to pay, penalties added after the payment window closed, notices sent to a former owner or for a rental car, FasTrak charges at the wrong rate, transponders that fail to read, and confusion between Orange County and Bay Area FasTrak accounts.

Notice of Toll Evasion for a car you no longer owned? Be the first to report it: your case opens the record for the next Orange County driver billed for a trip that was not theirs.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of The Toll Roads through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with The Toll Roads can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.