E-PASS complaint?

Do you have a dispute or a bad customer experience with E-PASS? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The E-PASS customer service number is 1-800-353-7277, with service in English and Spanish, and the E-PASS customer service email is e-pass@cfxway.com. E-PASS also takes questions through the contact page on its website, in the E-PASS app and at the walk-in E-PASS Service Center in Orlando. Have your account number, transponder number, license plate and the dates of the charges ready.

Toll on your statement that looks wrong? Raise it here too: we push it out to E-PASS by email, social media and printed letters.

To dispute an E-PASS toll charge or a Pay By Plate invoice, contact E-PASS customer service with the account or invoice number, your license plate and the date, time and location of each charge, and explain in writing why it is wrong: for example that the trip was paid through a pass, that the same trip was charged twice, or that the vehicle was no longer yours. Note the reference number you are given.

Answer a Pay By Plate invoice you dispute instead of leaving it, since unpaid invoices can lead to a registration hold and a Uniform Traffic Citation. If the same trip on a CFX road was charged to two different prepaid toll accounts, CFX advises contacting the agency that issued your own pass.

Disputing a charge with E-PASS? Take it through our complaint process: our trained AI opens a case and keeps coaching you on what to reply and when to push again.

A text demanding payment of an unpaid E-PASS toll should be treated as a scam: CFX states that CFX and E-PASS will not text you about an outstanding toll balance. Toll scam texts usually threaten fines, a suspended license or prosecution, and link to a website made to look like a toll agency.

Do not tap the link. To check whether you owe anything, open the E-PASS app or the E-PASS website yourself, or call 1-800-353-7277. If you entered card details on a site reached from a text, contact your card issuer straight away.

To close an E-PASS account, contact E-PASS customer service, say that you want the account closed, and ask how the remaining prepaid balance will be refunded and whether tolls that have not posted yet will be deducted first. Check your latest statement so you know which balance to expect.

Get written confirmation that the account is closed, keep it with your last statement, and check your card statements for any further replenishments after the closing date.

Nothing has been reported about E-PASS here yet. Our research shows what typically goes wrong with toll passes and toll-by-plate billing: the same trip charged twice or to two accounts, Pay By Plate invoices for a vehicle that had a pass, replenishments taken from a card more often than expected, transponders that do not read, and prepaid balances that are slow to come back after an account closes.

Seen the same toll twice on your statement? Be the first to report it and we help you write it up with both charges side by side, so the next driver charged twice finds a case to build on.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of E-PASS through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with E-PASS can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.