While the Massachusetts Department of Transportation oversees the vast network of the state's highways and public roads, complaint data from our community has highlighted a few areas of concern. Common complaints include neglected rest stops that lack proper maintenance and cleanliness, and significant noise pollution from traffic on the Massachusetts Turnpike (Mass Pike). These issues can detract from the overall travel experience and impact well-being.
To avoid these issues, we strongly advise travelers to plan ahead by identifying well-rated rest stops and facilities before starting their journey. For noise-sensitive areas, consider using earplugs or noise-canceling headphones. If problems persist, report them directly to MassDOT and document the issues to help bring about improvements.
Do you have a dispute or had a bad customer experience with Massachusetts Department of Transportation? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Massachusetts Department of Transportation.
Our sentiment meter has detected that Massachusetts Department of Transportation complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Massachusetts Department of Transportation, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Massachusetts Department of Transportation over the last 12 months. The graph below shows a monthly breakdown.
Curious about Massachusetts Department of Transportation's track record in addressing complaints within the Government Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Massachusetts Department of Transportation. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Massachusetts Department of Transportation by calling 1-877-623-6846. If you want to reach out to Massachusetts Department of Transportation through their own website, you can use their contact form.
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Helpful experiences shared by verified Massachusetts Department of Transportation customers. Search, discuss and connect with other people in our community.
Complaint from Corvene on 23 August 2022 about Massachusetts Department of Transportation.
The rest stop off of 25 South heading to the Bourne bridge needs to be fixed up, lights are coming off the fixtures, glass to the outdated map was smashed years ago and never addressed, the main bathrooms are still... Read more
Complaint from SY135 on 21 April 2022 about Massachusetts Department of Transportation.
I am a resident of wheelock Ave Millbury Massachusetts. I would like to bring to the notice of authorities of Massachusetts Department of Transportation about excessive noise cause by vehicles using Mass Pike that goes through the neighborhood of Wheelock... Read more
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