While THE OUTNET is known for offering great luxury fashion deals, complaint data from our community has flagged several recurring issues with their pricing and billing. Common complaints include ridiculous shipping charges, particularly for international orders, and unexpected fees that aren’t clearly communicated at the time of purchase. Customers also mention challenges with returns and refunds, citing long processing times and difficulty reaching a supportive customer service representative.
To avoid these issues, we strongly advise customers to carefully review all shipping and handling fees before completing their purchase. If possible, try to consolidate orders to minimize shipping charges. Additionally, keep all purchase records and communication documentation handy, and act promptly if any issues arise with your order.
Do you have a dispute or had a bad customer experience with THE OUTNET? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to THE OUTNET.
Our sentiment meter has detected that THE OUTNET complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with THE OUTNET, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about THE OUTNET over the last 12 months. The graph below shows a monthly breakdown.
Curious about THE OUTNET's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of THE OUTNET. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of THE OUTNET by calling +44-330-022-4250. If you want to reach out to THE OUTNET through their own website, you can use their contact form.
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Helpful experiences shared by verified THE OUTNET customers. Search, discuss and connect with other people in our community.
Complaint from Frustrateeeedddddddd on 24 October 2023 about THE OUTNET.
It’s not my first time purchasing from Outnet but I had a terrible experience with their customer support. My order was dispatched before I can even cancel it. I didn’t want the order in the first place and there was... Read more
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