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THE OUTNET complaint: Ridiculous Shipping Charges

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Filed 24 Oct 2023 by Stephanie

It’s not my first time purchasing from Outnet but I had a terrible experience with their customer support. My order was dispatched before I can even cancel it. I didn’t want the order in the first place and there was nothing I could do. I have requested for an exception for a few times but a customer support refused my request. I don’t wish to pay for the shipping charges because they should do something for me if I am facing this situation. Do customers have no rights now? It’s all about their TCs which customers are not aware of. Shouldn’t it be based on situation? This is just ridiculous and feel like I’m being forced to pay for something I didn’t want. I will never shop at Outnet again.

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