The Home Depot complaint: Washer malfunctioning – will not exchange

Purchased washer dryer from Home Depot and it was delivered on 52122. I was told by salesman, Tony, that I had 48 hours to exchange it if something went wrong. The washer is making clunking noises and the lid won’t unlock when I pause it. I called store on 52322 and spoke with Monse to explain what was going on. She said that Tony was wrong and they don’t exchange them. She said the vendor had to be contacted to come out and approve it. She advised that I could go to store and get a different set and they would exchange it. I drove there and spoke with both Monse and her supervisor, Mikaela. Mikaela basically told me there was nothing she could do except call the vendor. I don’t feel I should have to go through this after having the set less than 48 hours! I asked if Home Depot backs their products and was told no!!! I told them that if I’d gone to a regular appliance store they would! I told them I would absolutely never buy appliances from Home Depot again.