The Home Depot complaint: packaging issue and resolution with case26665202
Filed 29 Oct 2021 by LeAnn
I purchased 2 sets of Everbilt wide-angle 165 degree hinges with expedited shipping. The hinges that were delivered were incorrect, they were 110 degree hinges. I call the Owasso store and they located the correct hinges in Tulsa at the 41st store. I drove over an hour each direction to exchange the hinges. When I got back to the job site, I realized that the face frame mounting plates were not included in the packaging. I called the 1-800-305-1726 to try and resolve but was disconnected and sent to the survey. Called again and filed a case to have the mounting plates sent out. Three days later I called to check on the case and was told the case was never filed.
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