The Home Depot complaint: No customer service

At Home Depot 5950 State Bridge Johns Creek the loading dock staff and in-store service is non-existent. I have called Management at this location on two different occasions concerning the closing off of the loading dock and the lack of help at this location. The loading dock is being used as an outside store room thereby eliminating one loading lane and the other two lanes are blocked off with cones and are only opened by one of the loading staff once you are waiting in your vehicle while they are checking their iPhones . The “loading staff” do not move out of the loading dock area and any customer has to dragpush their heavily laden carts to the parking lot while the loading staff sit and continue on their phones. No help is ever offered.

I have spoken to Management on two separate occasions and Michael the most recent, who is arrogant and was snickering while I was talking to him. I once again explained to him about the loading zone being coned off. I was informed that he spoke to the supervisor and the reason why they do this is because customers park there for an hour – but I supposed if there was decent management on the loading dock this would not happen. I informed him that there is still no assistance from the store to load lumber, but there were six – seven cashiers at the contractor exit and not one had customer when I walked in, when I left they were all still standing around. He further informed me that they are going through a lot of staff as they are “ramping up”. He continued to inform me that all the customer service surveys were “very good” and I continued to tell him that they have a serious management problem at that store.

I told him that I do not believe that it is of any use to be “ramping up” with untrained management and staff.
Please see the attached photo of a typical loading scene at 5950 State Bridge Johns Creek, where you now have to take someone with you to assist with loading in store as well as onto your vehicle – DISGRACEFUL. Please note that the lady is left to help the gentleman with the loading of mater onto their truck while the staff check their phones once again – never once offering help to any customer outside of the loading area.