My complaint:
On July 3 I ordered (1) Stanley 31 Folding Sawhorse (model 060864R. Order WA97458340. I was promised a delivery date to my home of July 7. When the item did not arrive I called Home Depot, and your representative said to wait 5 more days. On July 13 I called again, and the first person I spoke to did not know where the shipment was. All he said was to call On Trac at (800) 466-3337. But, that was the same number I had just called. I called the same number again, and I got a different person. She took all my information, and she agreed there had been a delivery failure. She cancelled the order for me, and she said my money would be refunded in 2-3 days. She also offered to take a new order for a store pickup order. Your website showed (6) of the sawhorses at the store in Queen Creek (AZ) at 7401 S. Power Rd. I placed an order with her. About an hour later I received a telephone call from the store in Queen Creek. A store representative apologized and said they did not have any. He cancelled the order for me, and he said I would have to place another order for a store pickup at a different store. With two cancellations on the same day I have about $85 of my money stuck in the Home Depot system for 2-3 days. Now I am out of enough money in my checking account to place a new order. I sincerely request some kind of compensation from Home Depot for all of the mistakes made.
Suggested solution:
Some form of compensation for tying up over $85 of my money, and compensation for a complete breakdown in delivery and store product quantity in stock would be appreciated. I will leave it to you to decide what form of compensation is available.
