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The Home Depot complaint: Failure to deliver appliances

Open 96 views Household Goods Interior shops

Filed 29 Jun 2022 by Kathleen

Order was placed on Home Depot website on 42022 for 4 kitchen appliances in Tuscan Stainless Steel. The order ation gave a delivery date of 61422. Based on their delivery date my kitchen was remodeled around the color scheme of tuscan bronze to match the appliances. 61222 notified by phone email delivery rescheduled to 63022. I contacted customer service by email asking for explanation, they stated shipping delay. Notified today, 62922 that delivery AGAIN rescheduled to 71922; 3 months from order date!

I waited on hold for 45 minutes to speak with customer service and hung up. I texted support and waited 35 minutes for a representative to join the conversation, which no one did, so I ended the call. I have now made 2 payments on my Home Depot credit account for appliances I don’t have, sold my fridge stove based on delivery date given and am eating meals from a microwave or fast food restaurants. I am going to file a complaint also with the Better Business Bureau today.

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