The Home Depot complaint: Bad customer service

Rented an auger and was not given the complete bag of accessories for it, went back and was given attitude, asked to speak to manager and was denied, went to look for manager and was subsequently brushed off. Finished with rental and returned it and was told systems were down so I couldn’t get receipt, asked the gentleman to inspect equipment and was told you’re good boss only to get a call two hours later stating that I was getting a $300 dollar charge for bending cable, now remember this is an auger with a flexible coil of hardened steel, spoke to manager named Jacinto and he stayed that he saw it broken, went back to store and asked associate John to show me bent broken cable and was shown a machine that had the coil not rolled in to their liking to which I told him there was nothing wrong with it and that I would take it outside and re-roll it, he agreed and I unrolled and fixed problem , when I went back in John was leaving for day do I went to counter to show the machine, that’s when I was greeted by the only associate who did the right thing, he inspected equipment and told me that John had instructed him to still charge me for cable, Moses then said he would not charge me for cable because there was nothing wrong with it, he issued me a receipt and I went to locate manager to find out why he would authorize a $300 charge to a customer without even seeing the equipment, he stated that he did not see it but would go inspect it with me, when we got to machine I showed him where there were other machines that were improperly rolled and asked him if all those other customers had been charged to which he did not have an answer,.he adamantly tried steering Moses to say that the equipment was damaged but to Moses credit he stood up to manager Jacinto and told him there was nothing wrong with it and that he inspected it, Jacinto after repeatedly trying to coax him to say otherwise finally gave up and said fine just close him out to which I showed him my receipt that showed it was already taken care of at which point he told me this conversation is over you may leave as if I were one of his employees. The sheer arrogance of the employee John and Jacinto was astounding, I have never experienced anything like this