My complaint:
A Maytag gas dryer, delivery number 97710, was to be delivered to my home today, July 29, 2021. I was told at the time of purchase that I would receive a call the day before my delivery providing me with a time that this appliance would arrive. As I did NOT receive any call from your Customer Service staff, late yesterday afternoon, July 28, 2021, I spoke to the delivery service who told me that because the dryer was not received at the warehouse before 7AM that day, the dryer was not placed on the truck. This individual also told me that because of this missed opportunity I NOW have to wait until August 13th to take delivery. NO ONE INFORMED ME that there was ANY problem and if I hadn’t called, I would not have been made aware that the delivery was kicked down the road another 2 weeks!
Suggested solution:
Explain to me your process for delivering appliances. Please make sure that you clearly identify why an appliance is being put on a truck the DAY BEFORE the scheduled delivery day and if it is not in the warehouse by 7AM you kick the can down the road and arbitrarily pick another date and time without speaking to me? Also, WHY WASN'T I EVER CONTACTED AND INFORMED OF THIS SITUATION?
Secondly, I understand that employees are in short supply as are a lot of major appliances, cars, computer chips, etc. Why is it, however, the explanation feels concocted and truthfully, feels like cover up for a lack of planning on someone's part. Communicate with your customers...as hard as it...but let us know there are issues. Hiding behind, what I perceive to be a screwup or lack of planning on someone's part, now leaves me without my dryer. When you fail to tell us what we need to know you, as a company, have a missed an opportunity for me to choose future customer loyalty.
I would appreciate it if there is any way to receive this item sooner that August 13th.
