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The Home Depot complaint: Failure to contact me regarding my delivery that YOU delayed

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Filed 29 Jul 2021 by Brian

A Maytag gas dryer, delivery number 97710, was to be delivered to my home today, July 29, 2021. I was told at the time of purchase that I would receive a call the day before my delivery providing me with a time that this appliance would arrive. As I did NOT receive any call from your Customer Service staff, late yesterday afternoon, July 28, 2021, I spoke to the delivery service who told me that because the dryer was not received at the warehouse before 7AM that day, the dryer was not placed on the truck. This individual also told me that because of this missed opportunity I NOW have to wait until August 13th to take delivery. NO ONE INFORMED ME that there was ANY problem and if I hadn’t called, I would not have been made aware that the delivery was kicked down the road another 2 weeks!

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