Tessuti complaint: Missing my bag
Filed 6 Dec 2022 by Indre
I order Valentino purse and Valentino bag ,yesterday i got my order and it was just purse .I WAS calling three times for customer service ,they speaking different storys ..One told that its send it ,another told that it’s sold out was and will return my money back ,then I got message that my claim declined and i must write letter for the address they give .I call third time and another girl told I can’t help go to police .. The worst customer service i ever had ,packages look perfect nobody could take it and on parcel size 400 g what is abviously that if bag was inside before they send it should be at least 1 kg ..And now im in middle nowhere because they Don’t want help me ,they just speaking that it was dispatched..Yeah my parcel arrived but one item it’s missing..
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