Takealot.com complaint: Sealed product not being returned
Filed 5 Dec 2023 by Seema
I purchased 3 Sokany hair clipper sets, REF. MRRN-VVNMK-5P9B as their prices were reduced. I opened 1 and it wasn’t working effectively so I returned the other 2 sealed products the next day.
The return was declined and no proper reason was given. The agent just pasted a list of possible reasons but none of them made sense because the product was still sealed.
No consultant even knew why the product was actually returned. When I asked for a senior person to speak to, the agent said a team leader will call me but nobody called. Terrible customer service. She did not enquire the actual reason for the decline were very unhelpful useless!
Very disappointing. This is very time consuming not worth buying any products from them again as they find lame excuses not to return products. Very dishonest!
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