Takealot.com complaint: Online purchase
Filed 3 May 2023 by Abbie
I ordered an item online on Takealot and I payed for it. The app stopped responding after I payed. As I open the app again to track my order, that order said awaiting payment. I reported this issue on the help centre on their website that I paid for an order but it’s says Awaiting payment still. This happened few days ago and I have been sending the same report everyday since I don’t get help even now I didn’t get helped. So far three Takealot shopping assistants said they couldn’t find the payment, so they asked me to send them the proof of payment. I did send them the proof but ever since they never came back to me.
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