Takealot.com complaint: Driver hit my car on the pavement

A takealot driver avoided a speedbump and crashed into my car which was on the pavement. I have been trying for 3 weeks to get takealot to respond to me so that they can resolve payment and damages to my vehicle. It’s like a blackhole. Non responsive. I’ve sent pictures. I’ve reported the accident to takealot on the day that it happened. I wanted to trade licenses. The driver of the bike did not have his licence on him, refused to give me his name, and also was angry with me when I started taking pictures. I called 10111, there was no reply. I told him to follow me to the police station. He refused. The owner of the property came and I was blocking his driveway. He heard me tell the driver to follow me to the police station. Again the driver refused. On route to the police station, I saw a few metro police officers and told them what had happened. They advised me to go to the Silverton Police station. I did everything possible that I could do on the day. I called takealot, sent in pictures. They promised to get back to me. Almost 3 weeks later and still no response. I just require the name, Surname, address and contact number of the Manager in charge at the Pretoria branch so that I can serve legal papers. Takealot even refuses to disclose this information