Complaint: Reservation BB2DNK – Cancellation of FlightsDeparture City

on 19 September 2020 about Swoop Airlines in category Airlines

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My complaint:

My complaint is that within 48 hours of booking my flights from Winnipeg Abbotsford and back home to Winnipeg, Swoop Airline not only canceled the flights but permanently remove Winnipeg as a departure or destination from their business model. The airlines position was and still remains to use COVID-19 as a blanket excuse for the cancelationlateness of flights and even removal of locations even after numerous calls, email, text and online chats as well a written request. The requested resolution of a full refund to the original payment method is very simple and warranted, especially due to verified by Swoop Airlines that Winnipeg has been entirely removed for current and future travel.

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Justified complaint?

Suggested solution:

The requested resolution of a full refund to the original payment method is very simple and warranted, especially due to verified by Swoop Airlines that Winnipeg has been entirely removed for current and future travel.

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