Swoop Airlines complaint: No refund or credit back

We booked a flight from edmonton to bc. Last week we learned that bc has declared a state of emergency. Therefore you are not allow to stay or be in contact with anyone who is not part of your immediate co hort. Due to this new information. How am I suppose to know that bc was going to declare a state of emergency based on covid relation? Their rational is that flights are still scheduled therefore they are still going to fly. But how can I go into a city that has declared a state of emergency for the next 2 weeks and is imposing fines if you are not staying with your co hort? We only had credit with swoop due to the reasoning that back in March covid broke out and they had to cancel flights. However when we asked for the refund in regards to this they said no and provided us credit which must be used within 1 yr. So we go to try to use this credit, then bc declares a state of emergency, but we cannot cancel because it does not restrict flights? This is the worst service during a pandemic. I’m not even asking for a refund. I’m asking for the credit back. Seeiously pathetic service. When I called they reason do not give a damn. Which is most likely because they hear this all day every day. But for real? How is it that a province declared a state of emergency but you arent going to refund or provide the client back because their is no restrictions on flights. Essentially I lost 303 dollars for a flight i wont be taking. And they do not care. Especially brandon- from context travelled support center.