Swoop Airlines complaint: Complaint

Name: Complaint
Item: Swoop Airlines
Rating: 1
Author: Sharanjit

Open 14 Oct 2020 284 views Airlines

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Filed 14 Oct 2020 by Sharanjit

I want to cancel my flight because of covid. i cannot go out of Atlantic bubble as my flight is from halifax to edmonton. Also I paid extra money to modify my ticket but I am not seeing any tickets for November How can I modify? I called swoop, the agent was so rude and bad customer service I ever had. I don’t know what to do.

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Case details

Status: Open
Company: Swoop Airlines
Filed: 14 Oct 2020
Rating: 1/5
Desired resolution: I said I want to speak to manager, Agent said they don’t have any manager. How is that possible?
Problem: Cannot cancel or modify flight during covid
About: domestic flight

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Company notified
Company replied
Resolved

14 Oct 2020 Complaint filed and published
14 Oct 2020 Message from Bizzy: we notified Swoop Airlines about this complaint.

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