Swoop Airlines complaint: Bad customer service
Filed 18 Jun 2019 by Mohit
I booked flight with swoop airlines from Hamilton to Edmonton and my flight was WO103 and departure time was 7.45 pm I did my boarding online and done with the security check when they made last announcement for boarding which was scheduled at 7.15pm after announcing boarding they closed with in 2 minutes, I was standing in feont of the departure way the lady over there argued with me for 15 minutes but didn’t let me go I was done with boarding and security, plane I can see it standing in front of my eyes, I requested her I have a wrk tomorrow dnt have arrangements, it was still 25 mint in departure.plane is right across the double doors standing .that costed me 400 extra and I was so lost and I lost my word with my manager as well as money . It was humiliation .
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