Swiss Chalet complaint: Picking up food wait and customer service issue

Complaint from JJ11 reported on 29 May 2023 about Swiss Chalet

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My complaint:

Pre-ordered food for 615 got their 630..waited until 645 pm for food..no parking had to walk park to Boston pizza ..customer service rep..was smug not helpful..will not go to this location..people got their orders which were after mine first..

Suggested solution:

Need to train their customer service reps with courstry...thought they would offer a coupon

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