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Straight Talk complaint: The Wait

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Filed 4 Jan 2023 by Michele

I was on hold for exactly for 2 hrs, 14 mins and 46 secs before I was hung up on. I started the call at 4:23 PM. I wanted to know how to TRANSFER the number from my dead phone to the working business phone. Somehow, I think I got a new number, NOT transferred. This is why I was trying to speak w a HUMAN!! BOTH phones are Straight Talk plans. I’m angry, because I called right back, got an automated voice which tried to give me something I didn’t want. Called back again and got hung up on again. Called AGAIN!! Got hung up on. To top that, I probably can’t receive calls, because the new number IS NOT known to anyone! Something needs to be done so that customers can be served effectively wo having to wait over 2 hours or be hung up on!

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