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StockX complaint: Authentication delayno communication

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Filed 30 Nov 2020 by Elliott

I sent a pair of Dior trainers to be authenticated and sold on stock X on the 28th October. Online it states the process should take 3-5 business days. After 10 days I began emailing chasing up my trainers, and received nothing back other than a generic “sorry we will look into this”. I’ve used the online chat, I’ve emailed 10 times, I’ve tweeted, etc. And have got no where. It has now been 4 full weeks and I have still yet to hear anything. I have even asked for the trainers back due to the length of time it has taken and they have still ignored me. I would not have sold them to stock x if this was going to be the case, I am now down a pair of trainers and still not been paid out. I am furious at the lack of communication from this company. I really want the payout andor my trainers returning.

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