Complaint: Phone hold more than 30 minutes more

on 09 October 2020 about Shoppers Drug Mart in category Pharmacy

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My complaint:

I phone today, press 3, then press 0, then the pharmacist tell me to hold…….
………more than 30 minutes. It is around 6:30 pm onward today.

0 0 vote
Justified complaint?

Suggested solution:

At least they should ask one question first, before they put me on hold. My purpose to calll and to cancel my Covid-19 test on this coming Thursday at 3:30pm.
So I hang up and I drive myself to the store and speak to the present pharmacist. In the whole store, there is not so busy. I think it is less than 10 people. I hope I will not to come across more complaints in shoppers drug.

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