Shoppers Drug Mart complaint: Phone hold more than 30 minutes more

Name: Phone hold more than 30 minutes more
Item: Shoppers Drug Mart
Rating: 1
Author: Teresa

Open 9 Oct 2020 402 views Pharmacy

Filed 9 Oct 2020 by Teresa

I phone today, press 3, then press 0, then the pharmacist tell me to hold…….
………more than 30 minutes. It is around 6:30 pm onward today.

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Case details

Status: Open
Company: Shoppers Drug Mart
Filed: 9 Oct 2020
Rating: 1/5
Desired resolution: At least they should ask one question first, before they put me on hold. My purpose to calll and to cancel my Covid-19 test on this coming Thursday at 3:30pm. So I hang up and I drive myself to the store and speak to the present pharmacist. In the whole store, there is not so busy. I think it is less than 10 people. I hope I will not to come across more complaints in shoppers drug.
Problem: On hold over half an hour
About: Covid test appointment

9 Oct 2020 Complaint filed and published
9 Oct 2020 Message from Bizzy: we notified Shoppers Drug Mart about this complaint.

1 comment

Kasandra 13 Jul 2023

I spent more than 2 hrs tonight trying get to through to pharmacy after they send ne medicine that can kill me. After more then half an hr I finally get though and ask him are you trying to kill me then he hangs up! The same guy who lies and screws up all the time.

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