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Shoppers Drug Mart complaint: Pharmacy phone service

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Filed 17 Sep 2020 by Maxine

I received a script from my doctor which I needed filled that same day. I called Shoppers to get them to get the script ready to be picked up. The script was for 10 pills. I was put on hold and waited over 20 minutes with no one coming back to tell me what was going on. I eventually gave up. I called again and was put on hold for 8 minutes before I gave again. I called again and the person on the other side couldn’t hear me. I must have tried at least 10 times unsuccessfully until I went into the pharmacy. The pharmacy was empty of people. The pharmacist told me it is a very busy location and because of that the phones were not answered. I don’t know what being busy has to do with disgusting customer service. I remember know why I moved my scripts from the pharmacy on Nordel to the one on 120th Nordel

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