SHEIN complaint: Blocked from filing for return of wrong item delivered to me
Filed 9 Jul 2022 by Delphine
I made a purchase of a burgundy dress order no: GSON2B490000K7R with serial no:220311757712986 on the 22nd or 23rd of May 2022 at the cost of £33.49p. It arrived on the 30th of May. I immediately recognised that it was not the same material that was displayed online and it is of poorer quality. I immediately contacted Shein to send me the return code. I received a response in Chinese letters which I could not read. I wrote back on the 2nd of June but I was blocked. Now, I have 60 days to return this dress which first arrived on the 30th of May 2022. I am concerned that this could go on until my return window expires and I will be told they did not receive any email from me.
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