Sheba complaint?

Do you have a dispute or a bad customer experience with Sheba? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Sheba customer service in the US is run by Mars Petcare US: call 1-800-525-5273, or use the web form or the live chat on the Sheba contact page, linked in the contact details above, and choose Product Quality Concern as the reason. In the UK, Sheba is also a Mars brand, and the contact form on the UK Sheba website takes product complaints; it lists no phone number. Have the tray or pouch with you: consumer care usually asks for the product name, the Best By date and lot code, and the store where you bought it.

Pack not right when you opened it? Start your complaint here as well: we push it out to Mars Petcare by email, social media and printed letters.

If a Sheba tray or pouch is swollen, split or not sealed, or the food looks or smells different from usual, do not feed it and keep the pack with what is left inside. Photograph the food, the seal and the Best By date: on Sheba wet food it is printed on the side of the plastic tray, and on treats on the back of the pack. Keep the outer box and the receipt as well.

Report it to Mars Petcare US on 1-800-525-5273 or through the Sheba contact page, or in the UK through the UK contact form, quoting the date and code, and ask for a reference number. For your money back, the store that sold the food is usually the quickest route, under its own return policy.

Tray split or unsealed straight out of the box? Set it out through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Mars next.

If your cat is unwell after eating Sheba, call your vet first and tell them what your cat ate and when. Keep the tray or pouch from that meal, any unopened packs from the same box and the outer box itself, because the Best By date and lot code tie the food to a batch. Write down the symptoms and the times, and keep the vet's notes and invoice.

Then tell Mars about it: in the US on 1-800-525-5273 or through the Sheba contact page, and in the UK through the contact form on the UK Sheba website. Give the lot code, the store and the date you bought the food.

Vet visit after a meal from a new pack? We help you write the complaint in minutes, with the vet's notes, the codes and the dates set out in order.

Sheba cat food is made by Mars Petcare, part of the family-owned Mars, Incorporated, based in McLean, Virginia; the full address is in the contact details at the top of this page. Mars sells Sheba in the US, in the UK and in other markets such as Singapore, the Philippines and Thailand, each through its own country website. In the US, consumer questions go to Mars Petcare US, and in the UK to the contact form on the UK Sheba site.

A written complaint to Mars should name the product, the Best By date and lot code, the store, and what you want: a refund, a replacement or an explanation. Send it by a tracked postal service and keep a copy.

Nothing has been reported about Sheba here yet. Our research shows what typically goes wrong with wet cat food brands: trays or pouches that arrive dented, split or unsealed, food that looks or smells different from the usual batch, cats that refuse a new pack or are unwell after a meal, favorite varieties that disappear from the shelves, and refunds for a faulty multipack.

Opened a split tray from a new box? Be the first to report it: your case opens the record for the next cat owner who finds the same lot code on the shelf.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Sheba through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Sheba can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.