Science Diet complaint?

Do you have a dispute or a bad customer experience with Science Diet? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Science Diet customer service in the US is run by Hill's Pet Nutrition on 1-800-445-5777, and the contact page on the Hill's website also offers live chat, an online form and a postal address. Have the bag or can in front of you: consumer care usually asks for the formula name and size, the lot code and best-before date printed on the pack, and where and when you bought it. Keep the pack and any food left in it until the matter is settled.

Bag or can not right? Put the details in with us too, and we push the complaint to Hill's Pet Nutrition by email, social media and printed letters.

If your dog or cat becomes unwell after eating Science Diet, contact your vet straight away and tell them which formula your pet ate, how much and when. Stop feeding from that bag or can, but keep it, with the lot code and best-before date visible, and seal what is left. A short timeline of the symptoms, the vet's notes and the invoice make the report much stronger.

Report it to Hill's Pet Nutrition on 1-800-445-5777, by live chat or through the online form, giving the formula, the codes and the clinic or store where you bought the food, and ask for a reference number.

Vet costs after a new bag? Open a case with us: our trained AI keeps advising you on what to send Hill's, which records to add and when to push again.

If a new bag of Science Diet kibble looks, smells or feels different from the last one, or your pet suddenly refuses it, compare it with an older bag if you still have one and keep both. Photograph the kibble side by side, the pack with its lot code and best-before date, and anything unusual such as mold, clumps or a foreign object. Report it to Hill's Pet Nutrition on 1-800-445-5777 with the formula name and the codes, and ask whether anything about that formula or that lot has changed.

Kibble that looks nothing like the last bag? We help you set out the comparison in minutes through our complaint process, photos and lot codes included.

For a faulty bag or can of Science Diet, the vet clinic or pet store that sold it is usually the quickest route to a refund or an exchange: take the receipt and the pack back and ask about its return policy. You can also report the product to Hill's Pet Nutrition on 1-800-445-5777 with the formula, the lot code, the best-before date and where you bought it, and ask what it can offer. Keep the receipt, the packaging and any food that is left until the matter is settled.

Nothing has been reported about Science Diet here yet. Our research shows what typically goes wrong with premium dog and cat food brands: pets that become unwell or refuse to eat after a new bag, kibble that looks or smells different from the last pack, mold or foreign objects in the food, formulas that seem to have changed, damaged bags and cans, and refunds for faulty food.

Dog or cat suddenly refusing a fresh bag? Be the first to report it: your case opens the record for the next Science Diet owner who opens a bag from the same lot.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Science Diet through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Science Diet can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.