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Samsung complaint: Inability to perform a timely repair

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Filed 25 Jul 2022 by Mark

I have been a loyal Samsung customer for over 15 years. I am done. I called support with a problem on my 9-month-old Z-Flip3, where it would shut down cold whenever I closed it. I was told to bring it to a repair center which I did. The Service center told me it could not be fixed and I would need to send it back to Samsung for a warranty replacement. Which I did. I got an email Saturday saying they fixed it by replacing the LCD. Something the service center should .have been able to do themselves. Further, my repaired phone wasn’t shipped Saturday for Monday delivery as promised. It wasn’t shipped until today for delivery tomorrow. I am done with Samsung. I have now been without a phone for 6 days. I cannot work this way and shouldn’t have to for a phone I spent over 1k for. Service Ticket Number: 4166373344

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