Complaint: No Refund or communication to request due due to bereavement

on 19 December 2020 about RyanAir in category Airlines

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My complaint:

At the end of September I telephoned Ryanair and advised my sister had just died and therefore would not be able to go on our planned flight. They advised to submit a claim due to bereavement which I did and attached a copy of death certificate and letter from GP. Given a ref no. 297994. No response so contacted again and given another ref. 3072681 and again 2 weeks ago another ref. 3150694. Spoke online and they now say my email address not linked to booking which is absolutely not true.

0 0 vote
Justified complaint?

Suggested solution:

Refund my flights as they say you can get a full refund due to bereavement.

No Refund or communication to request due due to bereavement
No Refund or communication to request due due to bereavement
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