At the end of September I telephoned Ryanair and advised my sister had just died and therefore would not be able to go on our planned flight. They advised to submit a claim due to bereavement which I did and attached a copy of death certificate and letter from GP. Given a ref no. 297994. No response so contacted again and given another ref. 3072681 and again 2 weeks ago another ref. 3150694. Spoke online and they now say my email address not linked to booking which is absolutely not true.
Refund my flights as they say you can get a full refund due to bereavement.