Royal Match complaint?

Do you have a dispute or a bad customer experience with Royal Match? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Royal Match customer service runs through the Contact Us button inside the game, the route Dream Games' help center gives for purchase problems, and a message sent that way carries your game account details. Dream Games also lists contact@dreamgames.com as its general contact address, and the Royal Match help center is linked in the contact details at the top of this page. Royal Match support is handled in writing, and the contact details list no phone number.

Give the store you paid through, the order ID, date and amount of any purchase, and a screenshot of your coin balance or the problem.

Coins charged and not credited? Report it here at the same time, and we send it to Dream Games by email, social media and printed letters.

Royal Match refunds go through the in-game Contact Us button or through the store that took the payment, because Royal Match purchases are paid through the App Store or Google Play. Give the order ID, date and amount from your receipt, say what the purchase should have added, and explain the reason: a charge you did not make, a purchase made by mistake, or coins that never reached your balance.

Apple and Google decide refund requests under their own policies, so keep the store's answer together with the receipt.

Refund refused for an offer you never received? We help you write the complaint in minutes, with the receipt and your coin balance set out side by side.

Royal Match purchases made by a child are charged to the App Store or Google Play account on the device, so the refund request goes to that store, with the in-game Contact Us button as the route to Dream Games. List each charge from the store's purchase history with its date, amount and order ID, and say clearly that a child made the purchases without permission.

To stop it happening again, turn on purchase approval in the store: Ask to Buy in Apple's Family Sharing, or authentication for every purchase in the Google Play settings.

Refund turned down for purchases your child made? Bring it through our complaint process: our trained AI opens a case for you and advises you on what to send Apple, Google or Dream Games next.

Nothing has been reported about Royal Match here yet. Our research shows what typically goes wrong at free-to-play mobile puzzle games: coins or offers charged but not credited, refunds refused for accidental purchases or purchases made by children, progress lost after a phone change or reinstall, event rewards and boosters that do not appear, and spending that adds up faster than players expect.

Offer paid for and the coins missing? Open the first case, so the next Royal Match player who pays and gets nothing can find it.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Royal Match through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Royal Match can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.