Travel Town complaint?

Do you have a dispute or a bad customer experience with Travel Town? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Travel Town customer service is reached through the Travel Town help centre, linked in the contact details at the top of this page, where Send us a message opens a ticket with Support, or by email at support@traveltowngame.com. The contact details list no phone number, so Travel Town support is handled in writing. Include your User ID, which the game shows on its Settings page and while it loads, so Support can find your town.

For a purchase, add the store you paid through, the order ID, date and amount, and a screenshot of your balance and items queue.

Items paid for and missing from your board? Report it here as well, and we push it out to Moon Active by email, social media and printed letters.

Travel Town refunds can be requested from Support with your purchase receipt, the Travel Town help centre says, but items that have already been used are not eligible. Moon Active's terms say purchases are final and that refund requests go to the platform, so the App Store or Google Play, which took the payment, decides a store refund under its own policy. The terms also ask players to report billing problems within 30 days.

Give the order ID, date and amount from the receipt, your User ID and the reason: a charge you did not make, a purchase made by mistake, or items that never arrived. For a charge higher than the price shown, the help centre points you to the store, which handles billing and tax.

Refund refused for items you never used? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Moon Active and the store next.

Travel Town progress is kept by the account your town is connected to, such as Google Play Games, Game Center or Facebook. The Travel Town help centre says a town that is not connected to any of them is saved only on the current device, so it is lost when you uninstall the game or switch phones. You can check your connection status in the game's Settings.

If a town has disappeared, or you picked the wrong town when the game asked which one to link to Google Play Games, contact Support with your User ID, your level, the name and avatar of the town you expect and the date it went missing.

Town gone after a reinstall? We help you write the complaint in minutes, with your User ID, level and account details set out for Moon Active.

Travel Town purchases made by a child go to the store that took the payment: the Travel Town help centre says purchases made by accident or by someone else are handled by the App Store or Google Play through their own resolution process. List each charge from the store's purchase history with its date, amount and order ID, and say clearly that a child made them without permission. Moon Active's terms set a minimum age of 16 for Travel Town.

To stop it happening again, set a password for every purchase on the device and turn on the parental controls in the App Store or Google Play, as the help centre recommends. Keep the store's answer with the receipts.

Nothing has been reported about Travel Town here yet. Our research shows what typically goes wrong at free-to-play merge games: packs and offers charged but not delivered to the board, refunds refused once items have been used, towns lost after a reinstall or a change of phone, energy and event rewards that go missing, and purchases made by children on a shared device.

Paid for an offer that never reached your board, or lost a town you built up? Open the first case, so the next Travel Town player in the same position has a record to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Travel Town through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Travel Town can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.