My complaint:
Order no: GRWMSV0010004E6 10232020
MY GRANDDAUGHTER FAILED TO LET ME KNOW THAT THE PANTS, SKIRT, AND SHIRT WERE TOO BIG. WE ARE KEEPING THE HAT, IT WAS THE FOURTH ITEM IN THIS ORDER.
Suggested solution:
I KNOW IT IS TOO LATE FOR A REFUND BUT I WOULD LIKE TO EXCHANGE THE ITEMS FOR SOMETHING ELSE. ALL ITEMS HAVE THE ORIGINAL TAGS AND BAGS THEY CAME IN. I HAVE AN ACCOUNT AND HAVE PLACED SEVERAL ORDERS WITH ROMWE AND BEEN SATISFIED
