RCN complaint: False advertising, cheating customers out of gift cards promised as a promotion to sign up for service
Filed 13 Jun 2022 by Isabella
RCN advertised in 2021 and beginning of 2022 that they would provide 1GIG of internet for $34.99month with two months of free service and $250 gift card. I signed up for service on 11822. The customer rep told me I would get 2nd and 5th month free and receive a gift card by e-mail from Mpell Solutions. I am getting 940 Mbps of internet as offered so I never questioned what was on my account. Apparently, they put 500 Mbps and now tell me I do not qualify. I do pay $34.99month as in the offer and actually get 1 GIG Mbps but because they put 500 Mbps on the bill, I cannot get a gift card. I would not order service if I was aware of this trick.
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